Insert Knowledge Article Missing from Email form ribbon

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Posted on by Radoslavov

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Hi All,

Today I've noticed that in our PROD instance the option for Inserting a Knowledge Article into an email is missing, however on DEV it is still visible.

DEV

2211.dev.PNG

PROD

4578.prod.PNG

Anyone who has the same problem and any idea what might be missing?

Regards

Kiril

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LuHao 40,892 on at

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Hi Kiril,

This is a known issue.

Support tickets for this issue have been raised by multiple users and the bug item was generated, the fix will be included in a future update.

If you want to get this issue fixed immediately, you can also raise a support ticket and Microsoft support engineer will install a patch solution for your environment.

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