CRM 2013: Disable "Pending email warning" notification

(1) Share

Report

Posted on by justasd

2,505

I get "Pending email warning" notification when I log into the CRM. It's related to Microsoft Dynamics CRM Online for Outlook. I don't have it the system, it's uninstalled.

How to disable that notification from the CRM?

*This post is locked for comments

I have the same question (0)

All responses (8)

Answers (1)

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi JUSTASD,

The pending email warning notification is for emails which have been created but not been sent,

Assuming you have system administrator privileges you will need to navigate to system settings -->email tab and check the default synchronization method.

If it is set to outlook client then you will need to set up the client for outlook and do another synchronization with CRM so the pending emails are sent out.

If you are using an email router then you need to check if this has been set up to send messages for you.

Thanks,

Sudhir

Was this reply helpful? Yes No
justasd 2,505 on at

Like (0)

Report
Copy link

Link copied!

Hi Sudhir,

Thanks for your help.

I attach the screenshot of mailbox configuration tab in CRM

I installed Microsoft Dynamics CRM 2013 for Microsoft Office Outlook again. But I'm not able to use it because I get authentication error on startup. I attach the error screenshot.

So I'm still troubleshooting this issue, I hope there is way to fix it under CRM settins

Was this reply helpful? Yes No
justasd 2,505 on at

Like (0)

Report
Copy link

Link copied!

I found the solution for loging in Outlook. The field "Server URL" does not mean the URL of the server, you need to enter "CRM Online" there.

I synchronized with the CRM in Outlook but I still get the error notification in CRM.

Was this reply helpful? Yes No
Verified answer

justasd 2,505 on at

Like (6)

Report
Copy link

Link copied!

The solution was to use "Advanced find" on "Email messages". All the pending emails were there. I deleted them and the notification is gone.

Was this reply helpful? Yes No
Michael Hansen123 775 on at

Like (0)

Report
Copy link

Link copied!

Just upgraded and this helped me. Thanks!

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (2)

Report
Copy link

Link copied!

This a very old post, but since nobody has given you a straight answer, I though I would. Here are the steps

I must warn you not to try this if you are not knowledgeable about registry keys, otherwise some serious issues might arise.

1. Log into to the server where CRM is installed

2. Open command prompt
3. Type "regedit"

4. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

5. Right click on MSCRM > New > DWORD = "DisablePendingEmailReminder"

6. Set value data = 1

7. Reset IIS

8 You should be good to go

Thanks to http://quantusdynamics.blogspot.com/2012/06/dynamics-crm-2011-disable-pending-email.html

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

I like the registry solution. However, does anyone know of a way to disable this message for an entire organization rather than on a per-machine basis?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

I would like to disable the message for all users in our sandbox, which does not have the capability to send emails.

Was this reply helpful? Yes No