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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Credit Cards
Microsoft Dynamics RMS (Archived)

Credit Cards

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Posted on by Community Member

Hi Everyone,

I'm getting an error message when trying to Settle the batch in Manager Utilities/EDC

A technical error occurred.

No Transactions were settled.

Please close down Manager, Check your ECD Configuration settings, then launch manager and retry.


System kees doing this after restarting a few times. Credit cards are processing OK, is just the Settlement that is not working. 

We are processing with Vantiv (Mercury) and they say everything is goon on their side.

Can it be a problem with batch size?

Thanks,

Sacha

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Call Mecury,  Most likely your batch settled but is being flagged for a duplicate transaction, or some other problem.  

    Have them settle out the batch on their side.  Then they can walk you or your micorosft partner through clearing the batch on your side.   After the batch is removed from RMS, make sure to test by running a card for .01 or some small amount.  Then settle the batch with just that one card.

    Do this when you are closed for business because it will take a while and you don't want some one running cards while you are doing this process.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    Make sure that someone didn't manually enter the card info and put the 3 digit CVV code in place of a 6 digit auth code.

  • Community Member Profile Picture
    Community Member on at

    This same thing happened at one of my locations 3 weeks ago. Never changed the EDC settings and Vantiv/Mercury said they did not see anything wrong on their side. Vantiv manually settled the charges and they helped me query the database to change the settlement status to Settled. I ran a new charge right afterword and the same error came up. Wait a few days until Vantiv officially settled on their side and everything started working again correctly. (We used the manual CC machine meantime)

    Then today, at another location, the same error came up. I'll do the same process but I want to know why this is happening. I looked at the Vantiv report and no transactions were manually entered. (So I don't thing it is CVV/Auth mix up)

    Is this a common problem? I have been using RMS for over 12 years and this error has not happend till this month. Weird.

  • Community Member Profile Picture
    Community Member on at

    Is this happening a lot at your customers?? EDC technical errors.

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