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Microsoft Dynamics CRM (Archived)

Voice of the Customer (VoC) error in results

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Hello,

In VoC Results instead of actual results I get the following error message:

unable to generate Survey html 'System.IO.FileLoadException: Could not load file or assembly 'Microsoft.Crm.SafeHtml, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'Microsoft.Crm.SafeHtml, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' at Microsoft.Crm.Surveys.Common.Logic.HtmlUtility.RemoveInvalidHtmlTags(String input) at Microsoft.Crm.Surveys.Plugins.ResponseToHtmlPlugin.ExecutePluginLogic(VocPluginContext vocPluginContext) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. '

This message appears even to surveys we distributed months ago and had actual responses. Now those answers are missing, replaced by the error message.

Any advice? I would be extremely grateful for any kind of help.

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