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Invoice number not shown in Posted sales shipment report

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Posted on by Irfan Razak

In our firm, we have customized all the reports such as for posted sales invoices and posted sales shipments.

For posted sales shipment report we have added a field to show the invoice number. This is to know which sales shipment doc is linked to the invoice posted.

but for two-three days, the invoice number shown on the posted sales shipment is wrong . for most of the shipments, it is showing a single invoice number. (not showing the actual invoice number).

Can someone help me with this?

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MahGah 15,529 on at

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RE: Invoice number not shown in Posted sales shipment report

Hi

Did any upgrade happened in your system? I mean BC upgrade or another add-on upgrade?

Also, did you changed any process (shipping/invoicing) process in the last 2 or 3 days?

Must likely you need to ask a developer to look into it. I am not sure which logic developer used to show the invoice No in shipment? Usually invoice happens after shipment hence developer used a logic there. It could be that logic is broken for some reason.

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Inge M. Bruvik 1,045 Moderator on at

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RE: Invoice number not shown in Posted sales shipment report

You could also check your custom report layouts and verify that someone did not change any setup here by accident.

Someone might have chosen the incorrect layout by mistake.

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YUN ZHU 93,222 Super User 2025 Season 2 on at

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RE: Invoice number not shown in Posted sales shipment report

Hi, Is this a problem for all customers?

Except the Layout file, here are a few things to need to confirm.

1. Report Layout Selection

2. Report Selection - Sales

3. Document Layouts on the Customer Card.

Hope this will help.

Thanks.

ZHU

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Irfan Razak 15 on at

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RE: Invoice number not shown in Posted sales shipment report

Yes, it is problem for most of the customers but not for all.

Also, I found that even in the same customer account, some of the shipments are showing correct invoice number and some are not.

No, we didn't change any report layout. This customized layout is standardized for all the customers.

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Irfan Razak 15 on at

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RE: Invoice number not shown in Posted sales shipment report

I don't know how to check if any upgrade happened?

Also, there is no change in the process, we follow the same procedure as every day but the employee is new.

Actually, I understand your approach on not needing to show the invoice number on the sales shipment report, but we do this to understand while filing the documents. As for the warehouse team, it is easy to know which sales shipment is related to the invoice. Also, I didn't find any report which shows both invoice and shipment number together as a list.

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MahGah 15,529 on at

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RE: Invoice number not shown in Posted sales shipment report

Hi

Do you know if you are on SaaS or on-prem? Also, by change I mean if IT department (or related department) upgraded BC , any add-on, or new customization?

Also, you said for some customers you see mix result. Does these mix results divide between certain dates? For example all SO after X date has this issue but before X date has no issue?

If you can find such a date then you can check with IT department to see what has changed on that date.

Thanks

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