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Error when sending Report per Email with Outlook

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Posted on by Yupp90 85

One of my colleagues has an issue with sending a report to the client.

When she tries to send the report, she gets the following error (error message is in german).

image002.png

The message says the following: "A call to Microsoft.Dynamics.Nav.Integration.Office.Outlook.IOutlookMessage.CanInitializeOutlook with this message: Could not load file or assembly 'office, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. Access is denied."

We use Microsoft Dynamics NAV 2018 (Version: 11.0.23572.0) 

All of us use the same Outlook and Office Version, but she is the only one that gets this error.

We gave her admin access privileges to the NAV directory to test, if this would help, but it didn't matter.

Since there are new Updates, I wanted to know, if I can update only her NAV to the newest NAV 2018 version.

Categories:
Install and Upgrade
Email
Administration and Setup
  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,217 Moderator on at
    RE: Error when sending Report per Email with Outlook

    Hi

    It seems like the error is related to a missing or inaccessible assembly file required for the Outlook integration in NAV. This could potentially be resolved by repairing or reinstalling the Microsoft Office installation on her computer.

    Updating her NAV 2018 version may not directly resolve this specific issue unless there are known fixes related to Outlook integration in the update. However, it is generally recommended to keep NAV up to date with the latest available updates and hotfixes to ensure optimal performance and to address known issues.

    It might be worth checking with your IT department or NAV support team to see if there are any known compatibility issues with the specific version of Outlook being used or if there are any other suggestions for resolving the error.

    DAniele

  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 43 on at
    RE: Error when sending Report per Email with Outlook

    Hi Tony and Yupp90,

    If this is working for one user and not for another user, then may be this outlook dll is not available on that user's pc. You can get this dll from installation folder and put it C:\Program Files (x86)\Microsoft Dynamics NAV\110\RoleTailored Client

  • TonyThom Profile Picture
    TonyThom 5 on at
    RE: Error when sending Report per Email with Outlook

    Did you find a fix for this? I have a single individual receiving this same error message and cannot figure out the reason or fix. Thanks for any help you can provide.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when sending Report per Email with Outlook

    Solved: Outlook sending reported error 0x80042109, the blog will shares methods to restore Outlook sending reported error 0x80042109. you wlll get to know the reason why 0x80042109 error code occur, how you can fix the problem manually and with the help of best PST repair tool. I hope you find a useful method to restore PST file here.

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