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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / slow respond D365BC cloud
Small and medium business | Business Central, N...
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slow respond D365BC cloud

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Posted on by Agoes Mulki 64

Hi Microsoft BC Expert,

Today we're training using D365BC cloud and we're already setup Data center in Southeast/Asia and our location in indonesia

user experience today access into D365BC is very slow response we have been change several internet provider still slow response from D365BC.

how and who i can contact if any issue with D365BC directly instead of our internet provider

I have the same question (0)
  • ManishS Profile Picture
    ManishS 86 on at

    Can you share the details of  Bandwidth, users hardware details i.e. RAM, Processer, Operating System.

  • Olister Rumao Profile Picture
    Olister Rumao 3,967 on at

    Hi Agoes,

    D365 BC is hosted on Azure. We faced the same same issue and were able to resolve it fairly by raising Microsoft Support Ticket.

    To do this, we had to Purchase the BC license and this enabled us to upgrade to Premium Suite of Servers. So , make sure you have this.

    Also, if there is frequent Outage then you can Report Production Outage through Business Central Admin Center this will create a Sev-A case in Microsoft Customer Support System.

    Report-Ooutage.png

  • Agoes Mulki Profile Picture
    Agoes Mulki 64 on at

    i was training using sandbox

    Internet specification , MPLS, ILB, 20 Mbps

    laptop specification 8 Gb coreI5, dell

  • Agoes Mulki Profile Picture
    Agoes Mulki 64 on at

    Thanks Olister, i was training use sandbox , is there any different treatment performance ?

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