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Exchange Server-Side Sync: CRM On-Premises with Exchange Online

Posted on by 60

We're looking to configure a hybrid solution with CRM On-Prem and Office 365 / Exchange Online; this article clearly states that it's not a supported configuration: https://technet.microsoft.com/en-us/library/dn531050.aspx

However, I thought I saw a presentation on the Spring Wave that said this was going to be available with the CRM 2016 Spring Wave; and lo and behold, there it is in writing:

"Server-side Synchronization

Stay productive and up to date no matter where you are or what device you’re on. With server-side synchronization, administrators can easily manage the synchronization of email, tasks, appointments and contacts between CRM and Exchange. With this release, you can connect CRM on-premises with Microsoft Exchange Online. You can also manually track emails by using CRM App for Outlook, folder tracking, or CRM for Outlook."

-- the Microsoft Dynamics CRM Spring 2016 Wave Release Preview Guide

So, my question is, will this actually be available in the Spring Wave release for CRM On-Prem?  I thought the Spring Wave release was just for CRM Online.  Could it be that there will also be a Service Pack for CRM On-Prem customers that will make it available to them?

  • JDMCRM Profile Picture
    JDMCRM 1,795 on at
    RE: Exchange Server-Side Sync: CRM On-Premises with Exchange Online

    I'm interested to gain some clarification on this. The original link now seems to be updated to show CRM On-Premise and Exchange Online is supported.

    However, does this required Update 1? The article header seems to say Dynamics CRM 2016

  • Taglia Profile Picture
    Taglia on at
    RE: Exchange Server-Side Sync: CRM On-Premises with Exchange Online

    I was looking for the same information and I found the article below, I think it will be available in service pack 1.

    https://www.microsoft.com/en-us/dynamics/crm-customer-center/crm-2016-online-vs-on-premises-features-faq.aspx

    Email integration

    Hybrid server-side synchronization (connect CRM on-premises to Exchange Online)

    CRM on-premises only

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