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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM error on salesorde...
Microsoft Dynamics CRM (Archived)

CRM error on salesorder submission

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Posted on by am462 110

We have CRM 2016 (8.1.0.359) on premise and getting a strange error randomly when a user tries to submit a sales order. Verbose tracing did not provide any great details to get to the bottom of the issue. It will be great if anyone can suggest possible issue/resolution looking at the trace below.

[2018-09-17 13:55:48.716] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 37 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId: fcf315a7-c806-42d6-8b7b-8fca74becdf2 | RouteCollection.IsRouteToExistingFile ilOffset = 0x2D
at RouteCollection.IsRouteToExistingFile(HttpContextBase httpContext) ilOffset = 0x2D
at RouteCollection.GetRouteData(HttpContextBase httpContext) ilOffset = 0x41
at UrlRoutingModule.PostResolveRequestCache(HttpContextBase context) ilOffset = 0xC
at SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x5D
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27C
at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31
at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xD3
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x11E
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x1C8
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
>FileExists ~/XRMServices/2011/Organization.svc returning True.
[2018-09-17 13:55:48.716] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 35 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId: 00000000-0000-0000-0000-000000000000 | MapOrgUtility.SetOrganizationInformation ilOffset = 0x83
at MapOrgUtility.SetOrganizationInformation(HttpApplication application, LocatorService locator, Guid orgId) ilOffset = 0x83
at MapOrgEngine.GetOrganizationFromPath(Object sender) ilOffset = 0x19
at MapOrgEngine.Execute(Object sender, EventArgs e) ilOffset = 0x2D
at SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x5D
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27C
at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31
at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xD3
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x11E
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
>MapOrgEngine: Retreived the OrgId[{DA9D5CFD-1D1E-E511-80D3-0050569462DE}] for URL[http://crmserver:5555/CRMORG/_common/error/dlg_error.aspx?dType=1&hresult=0xNAN].
[2018-09-17 13:55:48.716] Process: w3wp |Organization:da9d5cfd-1d1e-e511-80d3-0050569462de |Thread: 9 |Category: Platform.Sdk |User: 2589005f-138c-421d-b8b6-8b614dc32abf |Level: Verbose |ReqId: 7e1105c7-e830-4f0a-b93a-e798c6312362 | VersionedPluginProxyStepBase.Execute ilOffset = 0x0
at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context) ilOffset = 0x0
at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action) ilOffset = 0x2D
at Pipeline.Execute(PipelineExecutionContext context) ilOffset = 0xD8
at <>c__DisplayClass1.<RunStage>b__0() ilOffset = 0x0
at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action) ilOffset = 0x2D
at MessageProcessor.RunStage(PipelineExecutionContext context, Int32 pipelineStage) ilOffset = 0x39
at MessageProcessor.Execute(PipelineExecutionContext context) ilOffset = 0x1F4
at InternalMessageDispatcher.Execute(PipelineExecutionContext context) ilOffset = 0xE4
at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion) ilOffset = 0x22D
at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType) ilOffset = 0x28B
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode) ilOffset = 0x37
at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x58
at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x28
at InprocessServiceProxy.ExecuteCore(OrganizationRequest request) ilOffset = 0x34
at PlatformCommand.XrmExecuteInternal() ilOffset = 0x109
at RetrieveCommand.Execute() ilOffset = 0x2
at EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns) ilOffset = 0x75
at EntityProxy.UpdateAndRetrieve(String[] columnSet, Boolean performDuplicateCheck) ilOffset = 0x21
at CommandBase.UpdateEntity(Entity entity, Boolean retrieve) ilOffset = 0xD1
at SaveCommand.ExecuteCommand(String commandXml) ilOffset = 0x116
at CommandBase.Execute(String commandXml, Boolean encodeValues) ilOffset = 0x13
at InlineEditWebService.Execute(Int32 command, String commandXml, Nullable`1 encodeValues) ilOffset = 0xE5
at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) ilOffset = 0xFFFFFFFF
at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) ilOffset = 0x25
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) ilOffset = 0xCF
at LogicalMethodInfo.Invoke(Object target, Object[] values) ilOffset = 0x4F
at WebServiceHandler.Invoke() ilOffset = 0xC3
at WebServiceHandler.CoreProcessRequest() ilOffset = 0x13E
at SyncSessionlessHandler.ProcessRequest(HttpContext context) ilOffset = 0x39
at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27C
at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31
at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xD3
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x11E
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x1C8
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
>MessageProcessor start executing step 27250af5-8f24-4fc5-87fe-fda2834e14b8 of type 'Microsoft.Crm.Common.ObjectModel.AddressComputationPlugin' synchronously for message 'Retrieve' for entity 'salesorder' correlationId be92c953-7c55-4ee9-b73b-07e58c164236.
[2018-09-17 13:55:48.716] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 35 |Category: Platform.Authentication |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId: 3c4f24ef-2375-4666-aca6-52f2bba2c53e | AuthenticationEngine.Execute ilOffset = 0xB0
at AuthenticationEngine.Execute(Object sender, EventArgs e) ilOffset = 0xB0
at SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x5D
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27C
at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31
at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xD3
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x11E
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x1C8
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x9
>AUTH: Request [GET http://crmserver:5555/CRMORG/_common/error/dlg_error.aspx?dType=1&hresult=0xNAN] from [192.1xx.xxx.xxx] entered Authentication Pipeline.

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