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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Synchronize button is ...
Microsoft Dynamics CRM (Archived)

Synchronize button is disappeared in Outlook

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Posted on by Community Member

Hi everyone,

I dont know why but the Synchronize button is disappeared in my OutLook 

When I go to option, the option for synchronization also missing some parts :

I am appreciated all your comments,

Thank you,

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    This could be because you have configured outlook sync on another computer?

    There can be only one outlook synced to CRM at any time.

  • Verified answer
    Logan Profile Picture
    Logan on at

    You can also check if you have enabled Server Side Sync for this user.

  • Community Member Profile Picture
    Community Member on at

    I had to re-installing the add-on and after re-installing, the Sync button is gone from the ribbon as well as the CRM options under the File tab. It was there before. I have SSS enabled and this is the only machine I use. It will still sync when Outlook starts or using the Synchronization Wizard. My CRM for Outlook version is 8.0.0.1088.

    Any suggestions appreciated.

  • Community Member Profile Picture
    Community Member on at

    Hi, I had the same issue as you too. Had you found the solution?

  • Aad van der Velden Profile Picture
    Aad van der Velden 600 on at

    searched for what seems like forever before I read the comment from Nasheem to change the synchronization method from server side to Outlook.. now the button is back.. together with my mental health and normal blood pressure... 

  • Suayip C. Profile Picture
    Suayip C. 5 on at

    Hello,

    I had the same issue and solved by checking the Server-side synchronization settings in monitoring entity that into Email configuration.

    I had chosen the user that the Synchronization button disappeared and changing the Incoming and Outgoing Email synchronization method with any other. Synchronization button appeared after that.

    pastedimage1563870043605v1.png

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