Microsoft Dynamics CRM (Archived)

Synchronize button is disappeared in Outlook

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Posted on by Community Member

Hi everyone,

I dont know why but the Synchronize button is disappeared in my OutLook

When I go to option, the option for synchronization also missing some parts :

I am appreciated all your comments,

Thank you,

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ScottDurow 21 on at

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This could be because you have configured outlook sync on another computer?

There can be only one outlook synced to CRM at any time.

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Logan on at

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You can also check if you have enabled Server Side Sync for this user.

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Community Member on at

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I had to re-installing the add-on and after re-installing, the Sync button is gone from the ribbon as well as the CRM options under the File tab. It was there before. I have SSS enabled and this is the only machine I use. It will still sync when Outlook starts or using the Synchronization Wizard. My CRM for Outlook version is 8.0.0.1088.

Any suggestions appreciated.

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Community Member on at

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Hi, I had the same issue as you too. Had you found the solution?

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Aad van der Velden 600 on at

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searched for what seems like forever before I read the comment from Nasheem to change the synchronization method from server side to Outlook.. now the button is back.. together with my mental health and normal blood pressure...

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Suayip C. 5 on at

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Hello,

I had the same issue and solved by checking the Server-side synchronization settings in monitoring entity that into Email configuration.

I had chosen the user that the Synchronization button disappeared and changing the Incoming and Outgoing Email synchronization method with any other. Synchronization button appeared after that.

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