Error trying to Activate Store Commerce

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Posted on by KateG

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Hi All-

I am new to the commerce world and trying to stop my POS in commerce. I thought I have followed the directions correctly and have everything turned on as needed but I keep getting this.

I have looked at the device settings and headquarters and am not what I am missing. I am sure this is simple but any help is appreciated.

thanks-

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Suggested answer

Shafeeque P. 6,533 Moderator on at

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Please check if you have chosen the right Application type for the device.

Reference: https://learn.microsoft.com/en-us/dynamics365/commerce/retail-peripherals-overview#devices

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KateG 682 on at

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I did make sure it was setup like your and followed the document but still get error.

I feel like I am missing a step still.

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CU07110340-0 13 on at

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Looks like someone activated the same device with different device type earlier. Run 1090 full sync once and then verify

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Shafeeque P. 6,533 Moderator on at

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If the configurations are correct, I second run the 1090 full sync again. I recommend using the guided activation process where you will be prompted with the Store and terminal list for selection, which will avoid data entry errors if you enter manually.

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KateG 682 on at

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Thanks. I tried to full sync and still got message. Not I am trying the guided as you had suggested and am getting nothing to select for register and device

There is nothing in the drop down.

Any assistance is appreciated.

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KateG 682 on at

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I actually think I got it working. I did a full sync and it appears. THANKS SO MUCH!

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