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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error opening a record
Microsoft Dynamics CRM (Archived)

Error opening a record

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Posted on by Community Member

Opening a lead record in MS Dynamics CRM Online results in an unusable screen. Programming code appears at the top, the screen extends past the right edge of the window. Any action taken on the screen results in crashing the browser (IE8 with the latest updates -- 8.0.6001.18702). Using trial version of CRM Online.

Screen shot: http://home.comcast.net/~wbeier/ftp/work/images/error_opening_lead_record.jpg

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  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    Re: Error opening a record

     Hi, Walter.

     

    Could you place OnLoad event handler code here?

  • Community Member Profile Picture
    Community Member on at
    Re: Re: Error opening a record

    Thanks Azzik.

    <lead><statecode name="Open">Open</statecode><salutation>Mr</salutation><leadqualitycode name="Excellent">200001</leadqualitycode><donotbulkemail name="Allow">false</donotbulkemail><donotsendmm name="Yes">false</donotsendmm><leadid>{944D456E-E6D2-DE11-B132-02BF0A0679DB}</leadid><jobtitle>President</jobtitle><address1_postalcode>19095</address1_postalcode><fullname>Jonathan Golluber</fullname><websiteurl>SILVERLININGHOMECARE.COM</websiteurl><subject>VNS</subject><donotpostalmail name="Allow">false</donotpostalmail><ownerid dsc="0" name="Walter Beier" type="8">{9DFC4ACF-E264-42A6-8314-A2287E69C4CF}</ownerid><address1_line1>25 Washington Ln # 1b</address1_line1><donotemail name="Allow">false</donotemail><donotphone name="Allow">false</donotphone><lastname>Golluber</lastname><transactioncurrencyid dsc="0" name="US Dollar" type="9105">{085A9245-69CE-DE11-B5CA-02BF0A0679DB}</transactioncurrencyid><telephone1><span style="cursor: pointer; background-color: RGB(153,204,255);" onclick="javascript: currentNumber =

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    Re: Re: Re: Error opening a record

     Hi, Walter.

     

    I meant not error appeared at the top of form. Have you developed some custom onload code for lead entity form?

  • Community Member Profile Picture
    Community Member on at
    Re: Re: Re: Re: Error opening a record

    I have not.

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    Re: Re: Re: Re: Re: Error opening a record

     Strange behaviour... I suggest you to ask for support in Microsoft.

  • Community Member Profile Picture
    Community Member on at
    Re: Re: Re: Re: Re: Error opening a record

    Please note my OS when the error occurs is WinXP Pro SP3. When I open the same record on my virtual machine that runs Windows Server 2008 Standard SP1 w/IE 8 8.0.6001.18828 the record opens with no issues.

  • Community Member Profile Picture
    Community Member on at
    Re: Re: Re: Re: Re: Re: Error opening a record

    Does a tech who works for MS monitor this forum?

  • Community Member Profile Picture
    Community Member on at
    Re: Re: Re: Re: Re: Re: Re: Error opening a record

    Just spoke with a great MS support rep who helped me fix the issue. The issue was caused by a custom IE setting (not sure which one). To correct the issue:

    1. Deleted browsing history

    2. Reset all IE settings

    3. Added our CRM site to the list of trusted sites

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