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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to forward body of...
Microsoft Dynamics CRM (Archived)

How to forward body of email

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Posted on by Roman10323 370

Hi,

 

I created a workflow to pretty much forward any incoming emails to my account to another account using dynamic values. For some reason the only one I cannot complete is the body of the incoming email. Which Dynamic variables do I use for the body?

 

I assumed it was (E-Mail Message ( E-Mail ) )but I was wrong.

Pleas help, its the last step to me week long problem.

 

Thanks!

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  • GL-23071537-0 Profile Picture
    GL-23071537-0 Microsoft Employee on at

    Use the Description field.

  • Roman10323 Profile Picture
    Roman10323 370 on at

    Hi Gretchen,

    What exactly do you mean? Since I want it done automatically by the Workflow, the thing I dont know is which dynamic values to use, not where to put them.

  • Verified answer
    GL-23071537-0 Profile Picture
    GL-23071537-0 Microsoft Employee on at

    I mean that the source field and the target field have the same name.  The name of the field is Description, so for a dynamic value, you select Email from the Right, and then select Description to map that field into the body of the Email.  Let me know if that makes sense or if I am misunderstanding you.

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