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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce unable to cancel the SO

Supply chain | Supply Chain Management, Commerce

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unable to cancel the SO

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Posted on by vishal.sai.b

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Hello Experts

when we are trying to cancel a Sales Order, I'm getting the following error:

even the delivery reminder option is also disabled

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CS Lingam 47 on at

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unable to cancel the SO

Hello Vishal,

Looks purchase order has been created to fulfil the Sales order requirement.

Delete that exact purchase order. If item are on registered or delivered status, please cancel/complete the transaction and then try to cancel the sale order.

Regards,

CS Lingam
lvdtang 1,894 on at

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unable to cancel the SO

Hi Vishal,

Do you have warehouse work in the status open or closed for this sales order?

Regards,

Laurens van der Tang
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Hana Xue Microsoft Employee on at

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unable to cancel the SO

Hi,
This article mentions the scenario of canceling a purchase order, as shown in the screenshot:

For more details, please view: Approve and confirm purchase orders - Supply Chain Management | Dynamics 365 | Microsoft Learn
In addition, there is an old thread similar to your problem in the forum, you can view it for reference:
Dynamics Community Forum Thread Details
Best Regards,
Hana

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