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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / unable to cancel the SO
Supply chain | Supply Chain Management, Commerce
Suggested Answer

unable to cancel the SO

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Posted on by vishal.sai.b 58

Hello Experts

when we are trying to cancel a Sales Order, I'm getting the following error:



even the delivery reminder option is also disabled 
I have the same question (0)
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    This article mentions the scenario of canceling a purchase order, as shown in the screenshot:

    For more details, please view: Approve and confirm purchase orders - Supply Chain Management | Dynamics 365 | Microsoft Learn
    In addition, there is an old thread similar to your problem in the forum, you can view it for reference:
    Dynamics Community Forum Thread Details
    Best Regards,
    Hana
  • Laurens vd Tang Profile Picture
    Laurens vd Tang 3,999 Super User 2025 Season 2 on at
    Hi Vishal,
     
    Do you have warehouse work in the status open or closed for this sales order?
     
    Regards,
     
    Laurens van der Tang
  • Suggested answer
    CS Lingam Profile Picture
    CS Lingam 50 on at
    Hello Vishal,
     
    Looks purchase order has been created to fulfil the Sales order requirement.
    Delete that exact purchase order. If item are on registered or delivered status, please cancel/complete the transaction and then try to cancel the sale order.
     
    Regards,
    CS Lingam

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