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Deleting invoice issues

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Posted on by Robin Mauldin

I am in the process on transferring data from QB to Business Central. While doing do, I was given bad information and created and posted invoices to a wrong customer. When I try to delete the invoice I receive this error

"No. Printed must have a value in Sales Invoice Header: No.=PS-INV103017. It cannot be zero or empty."

Does any one know how to fix this error, or how to change the customer on an Invoice that has already been posted?

Thank you

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Community Member on at

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Robin,

When you state you are trying to 'delete' the posted sales invoice, are you following these steps (NOTE: You cannot delete something that was posted but you can correct or cancel the posted sales invoice):

1. Search for Posted Sales Invoice

2. Locate the Sales Invoice you want to 'delete' or reverse in this case

3.Click Correct/Cancel on the Action bar

4. You are prompted with a message. Click Yes to continue.

5. The original Posted Sales Invoice has been reversed and closed out.

Hope this helps.

Thanks,

Steve

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Dallefeld 225 User Group Leader on at

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Steve is correct, you will have to issue credits, easiest way is to use the cancel feature for the wrong customer. Create invoices to the correct customer.

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