Microsoft Dynamics CRM (Archived)

CRM 2011 Outlook Client can not open CRM records

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Hallo,

I have the following Problem.

When I try to open a CRM record within my Outlook nothing happens.

I have all necessary permission and I can open the records in CRM 2011.

I tried to enable the CRM Add-in but nothing changed. I also tried to use the diagnostic tool and delete the temp data.

In Addition, I tried to treck the System, but I cannot find a reason, why it doesn't work in the data.

Has someone another idea?

Thanks in advance,

Amber

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gtwynstra 510 on at

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The first thing that comes to mind is; check that the version of the CRM Outlook client matches the server version. Go to File-->CRM-->About Microsoft Dynamics CRM to see the versions.

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TheMarkChristie 10,328 Moderator on at

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Hi Amber

Is the Version of Microsoft Office compatible with crm?

Supported Operating System

Windows 7, Windows 8, Windows Vista, Windows XP

Running Microsoft Dynamics CRM 2011 on a computer that has less than the recommended requirements may result in inadequate performance. For information, see:

Microsoft Dynamics CRM 2011 for Outlook hardware requirements

Microsoft Dynamics CRM 2011 for Outlook software requirements

Microsoft Dynamics CRM for Outlook can be installed on computers that have any combination of the following:

Windows operating systems:

Windows 8 (see Additional Information section below)

Windows 7 (both 64-bit and 32-bit versions)

Windows Vista (both 64-bit and 32-bit versions)

Windows XP with SP3

Windows Server 2008 and Windows Server 2003 when running with Remote Desktop Services (formerly Terminal Services)

Microsoft Office:

Microsoft Office 2013 (32 or 64-bit versions. See Additional Information section below)

Microsoft Office 2010 (32 or 64-bit versions)

Microsoft Office 2007 (32-bit versions)

Microsoft Office 2003 SP3 (32-bit versions)

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Drew Poggemann 4 on at

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Hi Amber,

In 2011 check out the following post which should help.

www.powerobjects.com/.../maintaining-the-outlook-client-microsoft-dynamics-crm-2011

It will help you trace and use a troubleshooting wizard as well.

Hope this helps!

Thanks,

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