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Microsoft Dynamics CRM (Archived)

Data import error: Import Create ISV code aborted the operation Cannot find record to update

Posted on by 215

Hello guys.

Im facing an error on importing contacts. It says that it cannot find the record in order to update it.

The problem with this is that i want to create new records not update them, why does the crm thinks i want to update when those records have no GUID should it not create them instead?

If anyone needs any more details let me know i can send screenshots of the import.

Regards Filip

*This post is locked for comments

  • Filip Vanchevski Profile Picture
    Filip Vanchevski 215 on at
    RE: Data import error: Import Create ISV code aborted the operation Cannot find record to update

    Hi guys, thanks for your help it was close enough.

    Turns out it wasn't a plugin but a workflow that was trying to run on the creation of new Contacts.

    All are getting verified cause you pointed me in the right direction.

    Regards, Filip

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Data import error: Import Create ISV code aborted the operation Cannot find record to update

    Hi Filip,

    Could you please share the steps along with screen shots to see the exact issue?

  • Verified answer
    Kishor Kumar Profile Picture
    Kishor Kumar 3,702 on at
    RE: Data import error: Import Create ISV code aborted the operation Cannot find record to update

    Check if any plugins is running behind usually the ISV code aborted will be related to Plugins Filip.

  • Verified answer
    Ganesh Chowhan Profile Picture
    Ganesh Chowhan 160 on at
    RE: Data import error: Import Create ISV code aborted the operation Cannot find record to update

    Hi,

    There could be many reasons getting ISV aborted error.

    Please check any plugin running on the entity also enable tracing service to get exact exception.

    If you are using excel/ csv file to upload data which is exported from CRM there could be hidden columns of record GUID which is trying to update.

    Thank you!

    Ganesh

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