Caller verification tools

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Posted on by balakrishna uppala

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Hi,

We have a requirement,

when customer calls to callcenter, they need to verify the caller by asking some questions like DOB....etc If they answer correctly to atleast 3 questions then only they are genuine customer.

(1 approach which i know is, creating a custom entity with questions and prompt this entity from contact record.)

Can you suggest any existing tools/Add-on s for this purpose?

Which is the best approach to implement this?

Thanks

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PranavShroti 4,510 on at

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You can use Unified Service Desk which can have pre-configured questions called Agent Scripts.

More info here:

msdn.microsoft.com/.../dn864904.aspx

Hope this helps

Regards,

Pranav

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