Small and medium business | Business Central, N...

Subscription & Recurring Billing: Service End Date

(6) Share

Report

Posted on by Y_A

365

Hi all,

We are working on setting up contracts in Business Central Subscription & Recurring billing.

How can one set the service end date on a contract line? Our scenario is that we have a yearly service commitment line from 1-1-2025 till 31-12-2025.

The customer would like to cancel the subscription on 1-06-2025. How can this be achieved?

Whenever we try to set the service end date on the contract line we get an error saying that the service end date can only be -1 day before the next renewal date.

We have also attempted ro create and post a credit memo as we need to refund the customer - this has reset the Next Billing Date but we cannot seem to put an end date on the contract line.

Any help is appreciated!

Categories:

Dynamics 365 Business Central

I have the same question (1)

All responses (8)

Answers (0)

Matthew1 146 on at

Like (2)

Report

Subscription & Recurring Billing: Service End Date

@Y_A or @Perrett2311 Were you able to do this in Business Central? I have the same problem. How do I do it?
If anyone has an idea how to solve this, please let me know.

Was this reply helpful? Yes No
Vahid Ghafarpour 11,928 Super User 2025 Season 2 on at

Like (1)

Report

Subscription & Recurring Billing: Service End Date

If any of the responses helped resolve your issue, please take a moment to mark the best answer. This helps others in the community quickly find solutions to similar problems.

To do this, simply click the "Does this answer your question?" button on the most helpful response and like the helpful posts. If your issue is still unresolved, feel free to provide more details so the community can assist further!

Thanks for being an active part of the Dynamics 365 Community!

Was this reply helpful? Yes No
Gerardo Rentería Ga... 22,524 Most Valuable Professional on at

Like (1)

Report

Subscription & Recurring Billing: Service End Date

Hi

I advise you to review some of this specialist's publications in the module.

Publicación | LinkedIn

You could also check out the official yammer group.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Subscription Billing for Business Central : Nuevas conversaciones

Best

GR

Was this reply helpful? Yes No
Perrett2311 42 on at

Like (1)

Report

Subscription & Recurring Billing: Service End Date

Jainam M. Kothari, how can a contract line be manually adjusted to affect the cancellation date?

The scenario is that the customer has cancelled the service commitment in the middle of the period and we would like to issue a credit memo to refund the rest of the period. Is this possible?

Was this reply helpful? Yes No
Suggested answer

Jainam M. Kothari 12,116 Super User 2025 Season 2 on at

Like (1)

Report

Subscription & Recurring Billing: Service End Date

Hello,

I Do Agree with Mansi Soni that Business Central enforces the rule that the service end date can only be set to one day before the next renewal date. To work around this, you can manually adjust the contract line to reflect the cancellation date.

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/srb/working-with-contracts/contracts-services-mgmt

https://learn.microsoft.com/en-us/dynamics365/business-central/srb/recurring-billing

Was this reply helpful? Yes No
Suggested answer

Mansi Soni 8,427 Super User 2025 Season 2 on at

Like (4)

Report

Subscription & Recurring Billing: Service End Date

Hello, As per my knowledge, in Business Central Subscription & Recurring Billing, the Service End Date on a contract line can only be set one day before the next renewal date, which prevents early cancellations from being processed directly.

https://learn.microsoft.com/en-us/dynamics365/business-central/srb/working-with-contracts/service-commitment-cancellation
https://learn.microsoft.com/en-us/dynamics365/business-central/srb/sales/credit-memo-cancellation
https://learn.microsoft.com/en-us/dynamics365/business-central/srb/working-with-contracts/customer-contracts

Hope you will find this resources helpful!

Regards,
Mansi Soni

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 18,966 Super User 2025 Season 2 on at

Like (2)

Report

Subscription & Recurring Billing: Service End Date

Hope this helps as well:https://learn.microsoft.com/en-us/dynamics365/business-central/srb/welcome

https://learn.microsoft.com/en-us/dynamics365/business-central/srb/recurring-billing

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 90,064 Super User 2025 Season 2 on at

Like (2)

Report

Subscription & Recurring Billing: Service End Date

Hi, Hopefully the following discussion can give you some hints.

https://www.yammer.com/dynamicsnavdev/threads/3094268462948352

Thanks

ZHU

Was this reply helpful? Yes No