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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Item does not exist in...
Supply chain | Supply Chain Management, Commerce
Answered

Item does not exist in the load, but it exists in work and the container

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Posted on by NavidNoori 113

Hello, experts

I have faced a strange issue with one of our transfer orders, the transfer order is partially released and it only has one shipment and load.

One of the items from the transfer order doesn't exist in the load, but it exists in the work and containers.

Does anyone know how this issue is caused and how it can be resolved?

I have the same question (0)
  • Charlotte X Profile Picture
    Charlotte X Microsoft Employee on at

    Hi NavidNoori,

    Are there any errors? What operations have you done?

    You can manually create a load by adding transfer order lines to a new load.

  • Laurens vd Tang Profile Picture
    Laurens vd Tang 4,798 Super User 2026 Season 1 on at

    Hi Navid,

    Can you check/investigate whether it is part of other transfer order load & shipment?

    Regards,

    Laurens

  • NavidNoori Profile Picture
    NavidNoori 113 on at

    Hi Charlotte,

    Thanks for your response.

    There is no error message, and I'm not sure what the client has done with this Transfer order, but I guess releasing the transfer order, completing the work and packing the shipment is all that's been done.

  • NavidNoori Profile Picture
    NavidNoori 113 on at

    Hi Laurens,

    Thanks for your response.

    The item is in the transfer order and the container, but it doesn't appear in the shipment and load.

  • Verified answer
    Laurens vd Tang Profile Picture
    Laurens vd Tang 4,798 Super User 2026 Season 1 on at

    Hi Navid,

    In which environment is the problem? Is it in a production environment? If yes, do you have a yesterday environment?

    To solve the issue, I would advice/try the following steps:

    1. Reopen and remove the container

    pastedimage1680610138496v2.png

    2. Cancel the closed work with with the function 'cancel work'

    pastedimage1680610062365v1.png

    3. Check where items are, if they are on the pack location, move them back to the pick location

    4. Release the transfer order again

    Regards,

    Laurens

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