CRM App For Outlook Issue -

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Posted on by Community Member

In the process of testing CRM Online 2016 and are running into an issue with the CRM App for Outlook. We have CRM App for Outlook installed and configured using server side sync. The status is green "Added to Outlook"

When I click on the Dynamics CRM button on my e-mail it takes me to the org sign in page, credentials entered, then a redirect and a blank screen. Nothing happens from there.

Redirect goes to - https://port.crm.dynamics.com/G/ImplicitFlowAuthService/LoginRedirect.html#id_token=...

We use ADFS to access CRM Online. Has anyone else encountered this issue?

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Community Member on at

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Yes, we have the same issue with Federated users. Users made within Office 365 (Cloud users) do work!

App works for Federated users within the webbased Outlook (portal.office.com).

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DDCRM on at

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Yes, we see the same issue. A test from a non-domain joined PC external to our office works, but within the office from a domain-joined PC it fails with the same user.

Any solution yet?

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BjoernK on at

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Hi! Did you find/get a solution for this in your organization? We have an ongoing support case with Microsoft on something that seem to be exactly the same thing.

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Community Member on at

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MS informed us that this issue is known and wil be fixed in a new version released in december.

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Richard Harding 10 on at

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Hi, has anyone had a resolution from Microsoft for this yet? We're experiencing it in our latest deployment, and the latest post says a fix was expected in December.

Thanks

Richard

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Community Member on at

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Hello JLoretta,

Did you find a solution about this problem ?

I opened a case with Microsoft and they don't find a solution yet.

Best regards,

ake

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Michael Thorne 150 on at

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We are having the same issue with v8.1 and I guess a December fix may equate to v8.2. What version are you running.

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Community Member on at

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I have been having this exact same issue...

Upgraded to version 8.2 to try and resolve..this worked. However, we then had to perform a repair to ensure mobile / ios connectivity all worked, however I now get the dreaded white screen (using ADFS) - the only fix I have mustered is to provide the user with local admin rights and this works.....certainly not a 'solution' .....currently have a case open with Microsoft on this....

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Community Member on at

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So further testing and by enabling 'enable protected mode' for trusted sites in IE (under Security) this has resolved my issues....

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Dennis I 87 on at

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Hey there, I‘m experiencing the same issue in a complete new online Environment(8.2). The Exchange used is onpremise. OWA is working fine. Within Outlook (Desktop) the blank Window appears After Login. Any Solution here? I already tried the browser settings. Is an ADFS issue possible? Does the App needs to be registered at the Adfs ? Many thanks & best regards, Dennis

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