Queue emails selected with Pick option are not visible in any view

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We just upgraded our environemnt to CRM 2015. We have a Queue setup for our Customer Care Group emails. When the Supervisor goes in and assigns the emails using the Pick option to assign the emails to a particular CC Rep the emails are not visible in any of the CC rep's available views. The pick assigns the email and it also can remove from main Queue, but when you go try to view the emails you picked/assigned they canot be found in any view. I'm sure this is a simple security or view issue.....Any help would be appreciated. Thanks

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purwar purwar 2,836 on at

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www.microsoft.com/.../find-what-s-assigned-to-you-in-a-queue.aspx

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Community Member on at

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Priyadarshi,

Thank you for taking the time to respond to my question. While the link you provided is all good information about how the Pick option should function and the selected queue item should be able to be viewed it is not working that way in my environment. We can do all the parts described....but can't find the item selected from queue in any view available.

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UncleSpeezy 100 on at

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configure the properties to show inactive and active items in the users queue inactive and active. Should solve this issue. Out of the box only shows active. Let me know if this helps!

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