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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error while trying to ...
Small and medium business | Business Central, N...
Suggested Answer

Error while trying to log in a tenant for the very first time

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Posted on by Antonis Kakavas 20

Greetings to all of you!

A new customer of us, just got his first user-license for Business Central. However, when i tried to log in to BC for the very first time ( He is literally the first user who is going to log in, on this tenant ) , i got the following error.

pastedimage1637848343594v1.png

I have no clue why this happend, i was just waiting for the setup to finish...

Thank you in advance!

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,177 Moderator on at

    Are you a delegated admin in their Azure AD so you can try to log in? I have never seen this problem before but then i think i have always had admin rights in Azure AD when logging in for the first time.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,214 Super User 2026 Season 1 on at

    Hi, This seems to be a license issue, please make sure you have a BC license. Or as NorthW said, you are a delegated admin.
    If this problem persists, it is recommended that you delete the environment from the Admin Center and recreate it, and then make sure that you are the first to log in to the environment.

    Hope this will help.

    Thanks.

    ZHU

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