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How to resolve Error when Creating Direct Debit Collection

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Posted on by Ivan Levin

Good Day.

I am trying to setup Direct Debit functionality in one of my Sandbox environments of my customers. I have followed all setup instructions and created an invoice which I have posted (using recurring sales lines). My bank account is setup for direct debits (see below) and customer bank account is also setup.

When I try to create a Direct Debit Collection I get the error "The Bank Account is not set up for direct debit collections. It needs a number series for direct debit files. You specify the number series on the card for the bank account". (see error below).

I have setup the number series on the direct debit setup of the specified bank account.

Has anyone encountered this error / knows how to solve this?

Any assistance would be appreciated.

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Vanessa Garcia on at

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Hello Ivan,

I could only repro, if the No. Series is correctly setup in the bank but it does not have Starting No. - Ending No.

Then, even although the Bank has a "Credit Transfer Msg. Nos." specified, I do get the same error as in your side.

Could it be this the case? Could you check DIRECTD No. Series?

I hope it helps

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Community Member on at

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Ivan,

I just tested mine in Cronus (US Version 18) and I am not getting the message. Check the setups, like Vanessa noted and test again.

Hope this helps.

Thanks,

Steve

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Guy Terry 28,924 Moderator on at

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Hi

Have you tried going to the linked Purchase order and cancelling the lines from there?

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