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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mobile App stuck on We...
Microsoft Dynamics CRM (Archived)

Mobile App stuck on Welcome Screen

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Posted on by Xavier Villafuerte 352

Good afternoon to everyone. I would appreciate your advise with the following problem:

Scenario:

Dynamics CRM 2016 OnPremise 8.1 using IFD and ADFS

Some users using the CRM from the Mobile App for Android. (latest version available on Google Play)

Problem:

After using the mobile app with no problems for a period of time, when the user tries to launch it again, the mobile app gets stuck on the blue Welcome Screen. Enabling the tracing log in the mobile app does not produce any file. The only way to enable the app again is remove it from the device and install it again.

Question:

* Have you face the same problem in the past? How do you troubleshoot it?

Thanks for your help and valuable advise

Xavier Villafuerte

*This post is locked for comments

I have the same question (0)
  • Echelon Profile Picture
    Echelon 10 on at
    RE: Mobile App stuck on Welcome Screen

    [quote user="Xavier Villafuerte"]Good afternoon to everyone. I would appreciate your advise with the following problem:

    Scenario:

    Dynamics CRM 2016 OnPremise 8.1 using IFD and ADFS

    Some users using the CRM from the Mobile App for Android. (latest version available on Google Play)

    Problem:

    After using the mobile app with no problems for a period of time, when the user tries to launch it again, the mobile app gets stuck on the blue Welcome Screen. Enabling the tracing log in the mobile app does not produce any file. The only way to enable the app again is remove it from the device and install it again.

    Question:

    * Have you face the same problem in the past? How do you troubleshoot it?

    Thanks for your help and valuable advise

    Xavier Villafuerte

    [/quote]

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Mobile App stuck on Welcome Screen

    hi

    I had similar issues, the app somehow get stuck in the welcome screen when it tries to retrieve data from cache.

    Uninstalling and installing the app again solved the problem for me.

    Hope this helps

  • Xavier Villafuerte Profile Picture
    Xavier Villafuerte 352 on at
    RE: Mobile App stuck on Welcome Screen

    Thanks for your answer but although it seems to fix the problem the first time we run the app, it hangs again when the app is closed. Microsoft did provide a new version for the Android app this weekend but the problem remains. iOS app did not have the same problem.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Mobile App stuck on Welcome Screen

    You might want to raise ticket with Microsoft, im sure the issue must have been raised by others as well but its worth raising a ticket for a faster fix

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