Sales Orders Invoicing

(6) Share

Report

Posted on by RR-07061806-0

878

Good day,

A billing person was putting through an order. The item quantity was 60, a picking ticket was sent to the warehouse. The quantities picked and the order was sent to the billing person. The document was posted and then printed. Two documents for the customer was printed the quantity on one was 54 and the other was 6.

What could have caused this, yesterday as well as today there were no instances of this recurring.

Please advise what I need to look for in order to prevent this from happening again.

Regards

Rosemary

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (2)

Verified answer

Valentin Castravet 31,996 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

On a sales order, it is possible to partially invoice. Did the billing person post an invoice for a quantity of 54 and then another for a quantity of 6, instead of invoicing the full quantity of 60 at once? That would explain the issue.

Alternatively, you mentioned a picking ticket. If you are using inventory picks or warehouse picks, it is also possible to partially post a pick. Either scenario would result in this outcome. The person posting simply needs to ensure they are posting the full quantity.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

3 people found this reply helpful.

Was this reply helpful? Yes No
Verified answer

YUN ZHU 98,304 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi, It appears to have been split into two lines.

You can try the following function to see if you can find documents with line breaks.

Search data from multiple tables simultaneously (No Customization)

https://yzhums.com/38741/

Thanks

ZHU

1 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

Dhiren Nagar 2,876 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi,

It appears that user posted the Sales order partially twice, first with 54 quantity and second time with 6 quantity.

The document you are referring to is a Posted Inventory Pick? or Sales Invoice?

Because if it is just Pick that you have posted and not Invoice, you can still post a combined Sales Invoice.

Partial pick could have been the result of insufficient inventory at the time of posting. For e.g. first 54 quantity was available so pick was posted. Then 6 quantity was made available by stores and then 6 quantity pick was posted.

So just identify which document is posted twice, Pick or Invoice. If it is Pick you can still combine Invoice for Customer of entire 60 quantity and 2 picks is fine.

Regards,

Dhiren.

1 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

OussamaSabbouh 11,491 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

Hello Rosemary,

This happens when the sales order is posted as multiple shipments: the order was for Qty 60, but the warehouse likely posted the pick in two quantities (54 and 6), and with Shipping Advice = Partial, Business Central legally creates and prints one posted document per shipment, resulting in two customer documents instead of one. It didn’t recur because other orders were probably picked and posted in a single shipment. To prevent this, check the Sales Order → Shipping and Billing → Shipping Advice (set to Complete if partial shipments are not allowed), review the Customer default Shipping Advice, and confirm the warehouse posting process to ensure shipments aren’t posted in multiple steps when only one document is expected.

Regards,
Oussama Sabbouh

2 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

Jeffrey Bulanadi 9,106 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!
Hi,

This occurs when a sales order is partially shipped and invoiced in more than one step.
BC allows partial shipments and partial invoicing. If the warehouse shipped 54 first and later the remaining 6, and each shipment was invoiced separately, BC will create two posted sales invoices, one per shipment. This is standard system behavior.

What to check to prevent it:

Review Posted Sales Shipments for that order, you will likely see two shipments (54 and 6).

Check whether invoices were posted per shipment instead of after the full quantity was shipped.

If you want only one invoice, use Combine Shipments on a Single Invoice or invoice only after the full quantity is shipped.

Because it did not happen again, this was likely a one-off case where the order was shipped and invoiced in stages.

Helpful References
How to combine shipments on a single invoice - Business Central | Microsoft Learn
Process partial shipments - Business Central | Microsoft Learn

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

1 people found this reply helpful.

Was this reply helpful? Yes No
RR-07061806-0 878 on at

Like (0)

Report
Copy link

Link copied!

Good day,

Where can I look to see if the item quantities were picked in separate instances? The picking ticket is sent to the warehouse and the quantities picked, but I need to be able to show this.

Regards

Rosemary

Was this reply helpful? Yes No