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Small and medium business | Business Central, N...
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How to return orders without converting sales order to sales invoice in BC? What is the best practice?

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Posted on by 20

Hi,

We are currently not using sales invoice when the product orders were not being applied to the person and in some cases some product orders are being returned to our warehouse which are normally with sales order document attached. Is it possible to return orders in BC without converting sales order to sales invoice? What are the things to look on when returning orders? and what is the best practice when undoing the shipment?

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  • Suggested answer
    ew98000 Profile Picture
    229 on at

    Are you saying you have shipped the product and posted the shipment in BC but you have not posted the invoice? If this is the case then you would undo the shipment on the line of the posted sales shipment document. That will create a reversal of the shipment.

    That's all there is to do.

    If you have already posted the invoice then you cannot undo the shipment. You must create a sales credit memo or a sales return order.

  • Verified answer
    YUN ZHU Profile Picture
    99,978 Super User 2026 Season 1 on at

    Hi, just using Undo in Posted Sales Shipment.

    More details: https://yzhums.com/3267/

    pastedimage1666138996088v1.png

    Hope this helps as well.

    Thanks.

    ZHU

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