CRM Online with Exchange On Premise Email, Email Router or Server Side Sync?

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Posted on by razdynamics

17,304 User Group Leader

Hi Guys with CRM Online are we able to process emails via our On Premise Exchange Server with Server Side Synchronisation? Or is the separate Email Router required to allow email processing of CRM Online with the On Premise Exchange Mail Boxes?

Its just because its not very clear in which Scenarios the Server Side Sync Cannot be used and im guessing this is one of them? And that the Email Router is Required for this scenario when using CRM Online with the On Premise Exchange;

"The Email Router provides centrally managed email routing for users, queues, and forward mailboxes. This is frequently the better option for on-premises, partner-hosted Microsoft Dynamics CRM, and some Microsoft Dynamics CRM Online deployments. With this method, email is routed to Microsoft Dynamics CRM regardless of whether the recipient is logged on."

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Arpita Saini on at

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RE: CRM Online with Exchange On Premise Email, Email Router or Server Side Sync?

Please see following for server side sync:-

technet.microsoft.com/.../dn531050.aspx
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razdynamics 17,304 User Group Leader on at

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RE: CRM Online with Exchange On Premise Email, Email Router or Server Side Sync?

I know it is Possible if you have configured the Email Router
acraigx on at

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RE: CRM Online with Exchange On Premise Email, Email Router or Server Side Sync?

Just to be clear, you are saying that if a company uses Exchange on-premise and CRM online and wishes to have a support email address setup using Exchange (i.e. "support@abc.com") sent automatically into a CRM queue that this is not possible?
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Arpita Saini on at

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RE: CRM Online with Exchange On Premise Email, Email Router or Server Side Sync?

No server side sync yet available for CRM Online and exchange on-premise together , but with both Exchange On-Premise or Exchange online you will have to use email router and crm online.

Please refer to below supported scenarios where it mentions if you have CRM Online you have to use Exchange Online:-

https://technet.microsoft.com/en-us/library/dn531050.aspx