Hi,
I am using the trial version of dynamics 365.I tried to create Interactive Dashboard for the Case entity
but the issue that i am facing is that i don't see any checkbox in case entity general tab that says
"Enable for Interactive Experience", which i found in almost all the online resources.
The Dashboard i created and published is not available in the Customer Service Hub.Can someone please suggest what should i do now?
Thanks and Regards
Rakhi
*This post is locked for comments
Hi Rakhi,
It seems that you are on the latest version on Dynamics 365 i.e.Version9. With this version, the interactive service hub has been moved to an app.
Refer these:
community.dynamics.com/.../253560
docs.microsoft.com/.../user-guide-customer-service-hub
If you are on V8 then you can follow the above shared article. If you are on V9 and want to try out v8.2 then you can reset your trial instance to V8.2
Hope this helps.
Walkthrough the following article:
www.nalashaa.com/configure-interactive-service-hub
Hope this helps
Please Mark answer as verified if you found helpful
#1
Mohamed Amine Mahmoudi
83
Super User 2025 Season 1
#2
Community Member
52
#3
Victor Onyebuchi
6
Share
Report
All responses (
Answers (
