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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sync Manager attribute...
Microsoft Dynamics CRM (Archived)

Sync Manager attribute from Azure AD to User Entity

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Posted on by Community Member

Hi All,

When we create a user in CRM, few fields are auto populated from Azure AD values. But I see that Manager field is not auto populating from Azure AD. 

Can we configure it? Or I will have to connect to Azure services, fetch info into CRM?

Thanks in advance for help!

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I have the same question (0)
  • David Jennaway Profile Picture
    David Jennaway 14,065 on at

    As far as I know, you can't configure which fields are populated from Azure AD, so you'd have to populate this yourself. In this specific case, CRM would not be able to populate this, as the Manager field in CRM is a lookup to a systemuser, but a user's manager in AD may not be a CRM user

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Meet,

    You can't control this and David's response above makes sense as manager is a lookup to user record.

  • Suggested answer
    StefanS365 Profile Picture
    StefanS365 3,575 Most Valuable Professional on at

    Hi Meet,

    It's possible to populate the Manager field of users in Dynamics 365 with the help of Microsoft Flow.

    Here is an overview of the flow that I build to do so:

    ManagerOverview2.png

    ManagerOverview2.png

    For more details about this solution, you could read the blog post: 

    User attribute values lost in synchronization > Flow to the rescue: Manager

    Hope it helps.

    Stefan

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