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Applied and closed Cash Journal (customer payment ) the Remaining Amount is not zero

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Posted on by B@houston

Hi all,

I have a cash journal entry - customer payment applied to the sales invoices and both entries are closed. But the applied cash journal still have remaining amount of -10,237.80, which does not make sense.

I tried to un-apply the entry but failed with below error. My question is why the applied entries still have remaining amount and how to fix the issue. Thank you.

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RE: Applied and closed Cash Journal (customer payment ) the Remaining Amount is not zero

Hello,

OK, this is very strange. I can see the Payment and yes, it shows Open and Remaining Amount. What is strange is you tried to UnApply and go an Currency Error. Your additional Reporting Currency changed for the Date in question. If you put it back to the exchange rate you had, you can un-apply and start over. This is the only solution that comes to mind. The General Ledger Setup shows the Additional Reporting Currency and maybe someone knows what the Rate was for 12/12/19. See what you can find out. If you cannot update the Exchange Rate, maybe your Partner can assist with this and report it too Microsoft Support for help.

Thanks,

Steve
B@houston on at

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RE: Applied and closed Cash Journal (customer payment ) the Remaining Amount is not zero

Thanks Steve.

Sales invoice is attached:

Applied customer entries

Hope this helpful.
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RE: Applied and closed Cash Journal (customer payment ) the Remaining Amount is not zero

Hello,

Can you highlight the Invoice row, in the Customer Ledger Entries, and click Entry/Applied Entries.

What does it shows as the Payment that closed the Invoice?

The pic you included is the Applied Entries for the Payment Line, yes?

Please send back pics so I can reply again.

Hope this helps.

Thanks,

Steve