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Small and medium business | Business Central, N...
Answered

How to prevent "There is a dialog box open in another window" with multiple tabs?

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Posted on by 5

Hello,

So we just deployed Dynamics 365 Business Central, and one problem that keeps happening is this error:

"Something went wrong.

There is a dialog box open in another window. You must close that Dialog box or sign out.

Date/Time

Azure AD tenant ID:

Client Operation ID:"

We can literally reproduce this problem with the following steps:

  1. Log into BC,
  2. Duplicate the login on another tab (Chrome latest update),
  3. On the duplicate window, load the customers list,
  4. On the first window, load the Item list,
  5. Now edit an Item, and then launch a sub-window (in our case Special Prices and Discounts),
  6. Back on the Duplicate window, open any customer card from the list.
  7. The error is generated.

If we open the other tab in incognito mode it doesn't seem to happen, unless we open more than 1 window in incognito mode.

The weird problem with this, is that neither the product nor the customer card have any associations, and no content has been changed, yet this problem persists.

Does BC not support multiple tabs being open in the same session?

Any suggestions/recommendations, things to look at... please any ideas are welcome.

I have the same question (0)
  • Verified answer
    Marco Mels Profile Picture
    Microsoft Employee on at

    Hello,

    My understanding is that this will be fixed in a upcoming release. What build are you now working with? V14.x or V15 already?

    Thanks.

  • OrthoC Profile Picture
    5 on at

    Currently v.14, but we are in the middle of testing v.15 and hope to deploy in a week or two.

    Thanks for the heads up.

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