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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to uninstall Dy...
Microsoft Dynamics CRM (Archived)

Unable to uninstall Dynamics CRM Server 2016

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Posted on by Mohamad97

57238.Untitled.png

10:43:10|   Info| === Managed setup logging started: 5/15/2019 10:43:10 AM ===

10:43:10|Verbose| Method entry: Microsoft.Crm.Setup.Server.ServerSetup.Initialize

10:43:11|Verbose| Method entry: Microsoft.Crm.Setup.Shared.SetupBase.Initialize

10:43:11|Verbose| Method exit: Microsoft.Crm.Setup.Shared.SetupBase.Initialize

10:43:11|Verbose| Method exit: Microsoft.Crm.Setup.Server.ServerSetup.Initialize

10:43:11|Verbose| Method entry: Microsoft.Crm.Setup.Server.ServerSetup.Run

10:43:11|   Info| CrmAction execution time; CollectAction; 00:00:00.0059990

10:43:11|   Info| CrmAction execution time; CollectAction; 00:00:00.0019969

10:43:11|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM\Server\bin\crmverserver.dll

10:43:11|Verbose| Installing version: 8.0.0.1088

10:43:11|Verbose| Installing lcid: 1033

10:43:11|Verbose| Existing version: 8.0.0.1088

10:43:11|Verbose| Existing lcid: 1033

10:43:11|   Info| CrmAction execution time; CollectAction; 00:00:00.2039702

10:43:11|   Info| CrmAction execution time; CollectAction; 00:00:00.0049959

10:43:11|Verbose| Method entry: Microsoft.Crm.Setup.Shared.SetupBase.Run

10:43:12|Verbose| Method exit: Microsoft.Crm.Setup.Shared.SetupBase.Run

10:43:12|   Info| VersionValidator linking to help topic: html/96080f97-6339-4e2f-85aa-a34196a09e50.htm

10:43:12|   Info| LanguageValidator linking to help topic: html/59999e25-58d1-4fd9-a09f-8c7d574045be.htm

10:43:12|   Info| ConfigurationValidator linking to help topic: html/54e163ea-ca95-43ee-a300-30f4d696df99.htm

10:43:12|   Info| CrmAction execution time; ValidateAction; 00:00:00.0487558

10:43:12|   Info| CrmAction execution time; ValidateAction; 00:00:00.0300580

10:43:12|   Info| Detected Windows Server 2012 (or later). Using Powershell SystemComponentManager

10:43:13|Verbose| Method entry: Microsoft.Crm.Setup.Common.Utility.PowershellSystemComponentManager.LoadComponentStatesInternal

10:43:14|   Info| Adding OrganizationWebService to set of roles to be configured.

10:43:14|   Info| Adding WebApplicationServer to set of roles to be configured.

10:43:14|   Info| Adding DiscoveryWebService to set of roles to be configured.

10:43:14|   Info| Adding DeploymentWebService to set of roles to be configured.

10:43:14|   Info| Adding HelpServer to set of roles to be configured.

10:43:14|   Info| CrmAction execution time; CollectAction; 00:00:02.1673217

10:43:14|   Info| CrmAction execution time; ValidateAction; 00:00:00.0578631

10:43:16|Verbose| Retrieving config database version Provider=SQLOLEDB;Data Source=WIN-9PFU3L4GVFH;Integrated Security=True;Initial Catalog=MSCRM_CONFIG;Connect Timeout=60 ...

10:43:16|   Info| Config database version: 8.0.0.1088.

10:43:16|Verbose| Retrieving information from database Provider=SQLOLEDB;Data Source=WIN-9PFU3L4GVFH;Integrated Security=True;Initial Catalog=MSCRM_CONFIG;Connect Timeout=60 ...

10:43:17|   Info| PrivilegeUserGroup: CN=PrivUserGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:17|   Info| SqlAccessGroup: CN=SQLAccessGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:17|   Info| ReportingGroup: CN=ReportingGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:17|   Info| PrivReportingGroup: CN=PrivReportingGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:17|   Info| CrmAction execution time; CollectAction; 00:00:02.7262262

10:43:17|   Info| Application pool CRMAppPool service identity retrieved is NT AUTHORITY\NETWORK SERVICE

10:43:17|   Info| Application pool CrmDeploymentServiceAppPool service identity retrieved is NT AUTHORITY\NETWORK SERVICE

10:43:17|   Info| CrmAction execution time; CollectAction; 00:00:00.2539197

10:43:17|Verbose| Method entry: Microsoft.Crm.Setup.Server.ServerSetup.RunInternal

10:43:28|   Info| Setup thread-routine provided to progress wizard

10:43:29|   Info| ActivatePage(ServerMaintenancePage)

10:43:29|   Info| Window Left: 200

10:43:29|   Info| Window Top: 200

10:43:32|Verbose| Method exit: Microsoft.Crm.Setup.Common.Utility.PowershellSystemComponentManager.LoadComponentStatesInternal

10:43:37|   Info| Building installer list

10:43:37|   Info|      ActiveDirectoryConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|                ConfigDBInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|             ConfigDBConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|              WebsiteConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       WebServiceBaseConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       WebApplicationConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|        DiscoveryServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|    DeploymentWebServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|               SdkServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|              HelpServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       ServerHelpIndexesInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|                DMSnapInInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|                  SqmConfigurator:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|          SandboxServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|        AsyncServiceRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|      EmailConnectorRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|      ServerAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info| MaintenanceAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info| ServerMonitoringServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|        VssWriterServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|               ServerMsiInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|    WindowsSearchServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info| ActivatePage(ServiceDisruptionWarningPage)

10:43:37|   Info| Building installer list

10:43:37|   Info|      ActiveDirectoryConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|                ConfigDBInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|             ConfigDBConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|              WebsiteConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       WebServiceBaseConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       WebApplicationConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|        DiscoveryServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|    DeploymentWebServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|               SdkServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|              HelpServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|       ServerHelpIndexesInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|                DMSnapInInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|                  SqmConfigurator:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|          SandboxServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|        AsyncServiceRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|      EmailConnectorRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|      ServerAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info| MaintenanceAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info| ServerMonitoringServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|        VssWriterServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:37|   Info|               ServerMsiInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info|    WindowsSearchServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:37|   Info| Service stop notification -- following services will be stopped or restarted: MSCRMUnzipService, W3SVC, WAS, IISAdmin, CISVC

10:43:37|   Info| Could not retrieve service information for CISVC: Service CISVC was not found on computer '.'.

10:43:37|   Info| Service stop notification -- display names of services which will be stopped or restarted: •  IIS Admin Service, •  Microsoft Dynamics CRM Unzip Service, •  Windows Process Activation Service, •  World Wide Web Publishing Service

10:43:38|   Info| ActivatePage(ServerProgressPage)

10:43:38|   Info| Starting thread routine provided to progress page by setup

10:43:38|Verbose| Method entry: Microsoft.Crm.Setup.Server.ServerSetup.ExecuteOperation

10:43:38|   Info| ClaimsInfo.ClaimsEnabledProperty: False

10:43:38|   Info| ClaimsInfo.ClaimsEncryptionCertificateProperty:

10:43:38|   Info| ClaimsInfo.ClaimsFederationMetadataUrlProperty:

10:43:38|   Info| InstallInfo.AdminTargetFolder:

10:43:38|   Info| InstallInfo.AllowRun: True

10:43:38|   Info| InstallInfo.CleanupRequired: False

10:43:38|   Info| InstallInfo.ConfigSku: OnPremise

10:43:38|   Info| InstallInfo.CreateDatabase: False

10:43:38|   Info| InstallInfo.CurrentFolder: C:\Program Files\Microsoft Dynamics CRM

10:43:38|   Info| InstallInfo.InstallAlways: False

10:43:38|   Info| InstallInfo.InstallingPackage: C:\Program Files\Microsoft Dynamics CRM\Server.msi

10:43:38|   Info| InstallInfo.InstallType: Uninstall

10:43:38|   Info| InstallInfo.LaunchApplicationParameters: /nolock  /lv C:\Users\Rami\AppData\Roaming\Microsoft\MSCRM\Logs\SrsDataConnectorSetup.log

10:43:38|   Info| InstallInfo.LaunchApplicationPath: C:\Users\Rami\CRM 2016\srsdataconnector\setupsrsdataconnector.exe

10:43:38|   Info| InstallInfo.LocalPackage: C:\Windows\Installer\aef445.msi

10:43:38|   Info| InstallInfo.LogFile: C:\Users\Rami\AppData\Roaming\Microsoft\MSCRM\Logs\crmserversetup.log

10:43:38|   Info| InstallInfo.PackageName: Server.msi

10:43:38|   Info| InstallInfo.RebootRequired: False

10:43:38|   Info| InstallInfo.RemoteInstall: False

10:43:38|   Info| InstallInfo.Setup: Microsoft.Crm.Setup.Server.ServerSetup

10:43:38|   Info| InstallInfo.SharedInstall: False

10:43:38|   Info| InstallInfo.SourceFolder: C:\Users\Rami\CRM 2016\

10:43:38|   Info| InstallInfo.SuppressReboot: False

10:43:38|   Info| InstallInfo.TargetFolder: C:\Program Files\Microsoft Dynamics CRM

10:43:38|   Info| InstallInfo.UIMode: Full

10:43:38|   Info| InstallInfo.UserCancel: False

10:43:38|   Info| IpcInfo.NoLock: True

10:43:38|   Info| OrganizationInfo.BaseCurrencyCode: USD

10:43:38|   Info| OrganizationInfo.BaseCurrencyName: US Dollar

10:43:38|   Info| OrganizationInfo.BaseCurrencyPrecision: 2

10:43:38|   Info| OrganizationInfo.BaseCurrencySymbol: $

10:43:38|   Info| OrganizationInfo.ReportingUrl:

10:43:38|   Info| ProductInfo.ExistingLanguage: 1033

10:43:38|   Info| ProductInfo.ExistingProductCode: 0c524d55-1409-0080-bd7e-530e52560e52

10:43:38|   Info| ProductInfo.ExistingVersion: 8.0.0.1088

10:43:38|   Info| ProductInfo.InstallingLanguage: 1033

10:43:38|   Info| ProductInfo.InstallingVersion: 8.0.0.1088

10:43:38|   Info| ProductInfo.InstallState: Local

10:43:38|   Info| ServerInstallInfo.ADDeploymentSdkRootDomain:

10:43:38|   Info| ServerInstallInfo.ADDiscoveryRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.ADRootDomainSchemeProperty:

10:43:38|   Info| ServerInstallInfo.ADSdkRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.ADWebApplicationRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.AspNetServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.AsyncServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.AsyncServiceAccountSpecifiedInConfigFileProperty: False

10:43:38|   Info| ServerInstallInfo.ConfigDBUnreachable: False

10:43:38|   Info| ServerInstallInfo.CookieDomain:

10:43:38|   Info| ServerInstallInfo.CreateConfigDatabase: False

10:43:38|   Info| ServerInstallInfo.CreateGroups: False

10:43:38|   Info| ServerInstallInfo.CreateWebSite: False

10:43:38|   Info| ServerInstallInfo.DeploymentHelpUrlFromConfigFile:

10:43:38|   Info| ServerInstallInfo.DeploymentServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.EncryptionKeys: Microsoft.Crm.Setup.Server.EncryptionKeys

10:43:38|   Info| ServerInstallInfo.ExistingConfigDatabaseVersionProperty: 8.0.0.1088

10:43:38|   Info| ServerInstallInfo.IfdDiscoveryRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.IfdInternalNetworkAddressProperty:

10:43:38|   Info| ServerInstallInfo.IfdIsEnabledProperty: False

10:43:38|   Info| ServerInstallInfo.IfdRootDomainSchemeProperty:

10:43:38|   Info| ServerInstallInfo.IfdSdkRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.IfdWebApplicationRootDomainProperty:

10:43:38|   Info| ServerInstallInfo.IncomingExchangeServerSettings:

10:43:38|   Info| ServerInstallInfo.KeySettings: System.Collections.Generic.List`1[Microsoft.Crm.CrmKeySetting]

10:43:38|   Info| ServerInstallInfo.LanguageID: 1033

10:43:38|   Info| ServerInstallInfo.LicenseData: Microsoft.Crm.Admin.AdminService.StoredLicenseData

10:43:38|   Info| ServerInstallInfo.ManageGroupsOff: False

10:43:38|   Info| ServerInstallInfo.MonitoringServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.MonitoringServiceAccountSpecifiedInConfigFile: False

10:43:38|   Info| ServerInstallInfo.PrivReportingGroup: CN=PrivReportingGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:38|   Info| ServerInstallInfo.PrivUserGroup: CN=PrivUserGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:38|   Info| ServerInstallInfo.ProvisioningServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.ProvisioningServiceAccountSpecifiedInConfigFileProperty: False

10:43:38|   Info| ServerInstallInfo.ReportingGroup: CN=ReportingGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:38|   Info| ServerInstallInfo.RolesManagerProperty: Current[AppServer, DiscoveryService, ApiServer, HelpServer, DeploymentService]

Requested[AppServer, DiscoveryService, ApiServer, HelpServer, DeploymentService]

Front End Server (Web Application Server, Organization Web Service, Discovery Web Service, Help Server), Deployment Web Service

10:43:38|   Info| ServerInstallInfo.SandboxServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.SandboxServiceAccountSpecifiedInConfigFileProperty: False

10:43:38|   Info| ServerInstallInfo.SqlAccessGroup: CN=SQLAccessGroup {bb003d33-f23f-44eb-b38c-fcd5efb8bb81},OU=Domain Controllers,DC=crm,DC=com

10:43:38|   Info| ServerInstallInfo.SqlServerInstanceName: MSSQLSERVER

10:43:38|   Info| ServerInstallInfo.SqlServerMachineName: WIN-9PFU3L4GVFH

10:43:38|   Info| ServerInstallInfo.SqlServerName: WIN-9PFU3L4GVFH

10:43:38|   Info| ServerInstallInfo.SqlServerNameObject: Microsoft.Crm.Setup.Server.Utility.SqlServerNames

10:43:38|   Info| ServerInstallInfo.SystemComponentManager: Microsoft.Crm.Setup.Common.Utility.PowershellSystemComponentManager

10:43:38|   Info| ServerInstallInfo.UpdateConfigDb: True

10:43:38|   Info| ServerInstallInfo.UpgradeConfigDatabase: False

10:43:38|   Info| ServerInstallInfo.UseAnonymousForHelp: True

10:43:38|   Info| ServerInstallInfo.VssWriterServiceAccount: NT AUTHORITY\NETWORK SERVICE

10:43:38|   Info| ServerInstallInfo.VssWriterServiceAccountSpecifiedInConfigFileProperty: False

10:43:38|   Info| ServerInstallInfo.WebServerSettings: SiteId=1, ServerComment=Microsoft Dynamics CRM, ServerBindings=:80:

10:43:38|   Info| ServerInstallInfo.WebsiteUninstallData: From Registry: True, RemoveWebsite: False, PreviousAppPool: DefaultAppPool, Previous Physical Dir: %SystemDrive%\inetpub\wwwroot

10:43:38|   Info| SystemInfo.MachineName: WIN-9PFU3L4GVFH

10:43:38|   Info| SystemInfo.OSVersion: 6.2.9200.0

10:43:38|   Info| SystemInfo.ServicePackVersion: 0.0

10:43:38|   Info| UserInfo.AccountName: Rami

10:43:38|   Info| UserInfo.DomainName: CRM

10:43:38|   Info| Building installer list

10:43:38|   Info|      ActiveDirectoryConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|                ConfigDBInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|             ConfigDBConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|              WebsiteConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|       WebServiceBaseConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|       WebApplicationConfigurator:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|        DiscoveryServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|    DeploymentWebServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|               SdkServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|              HelpServerInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|       ServerHelpIndexesInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|                DMSnapInInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|                  SqmConfigurator:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|          SandboxServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|        AsyncServiceRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|      EmailConnectorRoleInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|      ServerAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info| MaintenanceAsyncServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info| ServerMonitoringServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|        VssWriterServiceInstaller:  Current: False; Requested: False; Operation:         None

10:43:38|   Info|               ServerMsiInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info|    WindowsSearchServiceInstaller:  Current:  True; Requested:  True; Operation:    Uninstall

10:43:38|   Info| Initializing installer list

10:43:38|   Info| VssWriterServiceInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| MaintenanceAsyncServiceInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| ServerAsyncServiceInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| EmailConnectorRoleInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| AsyncServiceRoleInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| SandboxServiceInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| SqmConfigurator indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| DMSnapInInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|Verbose| Method entry: Microsoft.Crm.Setup.Common.HelpIndexesInstaller.HelpIndexesInstaller

10:43:38|Verbose| Method exit: Microsoft.Crm.Setup.Common.HelpIndexesInstaller.HelpIndexesInstaller

10:43:38|   Info| ConfigDBInstaller indicates no operation to perform:  not added to ComposedInstaller.

10:43:38|   Info| ServerMonitoringServiceInstaller: Beginning uninstall operation

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.UnregisterRoleAction

10:43:38|   Info| UnregisterRoleAction does not apply since _Core is not a explicit server role.

10:43:38|   Info| CrmAction execution time; UnregisterRoleAction; 00:00:00.0030175

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Shared.StopMonitoringService

10:43:38|Verbose| Monitoring service is not installed

10:43:38|   Info| CrmAction execution time; StopMonitoringService; 00:00:00.0023273

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Shared.UninstallMonitoringService

10:43:38|Verbose| Monitoring service is not installed

10:43:38|   Info| CrmAction execution time; UninstallMonitoringService; 00:00:00.0289903

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Shared.UpdateInstalledComponentsRegistry

10:43:38|   Info| CrmAction execution time; UpdateInstalledComponentsRegistry; 00:00:00.0030266

10:43:38|   Info| ServerMonitoringServiceInstaller:  Uninstall completed

10:43:38|   Info| ServerHelpIndexesInstaller: Beginning uninstall operation

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.UnregisterRoleAction

10:43:38|   Info| UnregisterRoleAction does not apply since ServerHelpIndexesInstaller is not the key installer for this role.

10:43:38|   Info| CrmAction execution time; UnregisterRoleAction; 00:00:00.0008760

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Common.UninstallWindowsSearchAction

10:43:38|   Info| CrmAction execution time; UninstallWindowsSearchAction; 00:00:00.1392050

10:43:38|   Info| ServerHelpIndexesInstaller:  Uninstall completed

10:43:38|   Info| HelpServerInstaller: Beginning uninstall operation

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.UnregisterRoleAction

10:43:38|   Info| Registry updated to reflect removal of the HelpServer role

10:43:38|   Info| ConfigDB updated to reflect removal of the HelpServer role

10:43:38|   Info| CrmAction execution time; UnregisterRoleAction; 00:00:00.1825344

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.RemoveHelpVDirAccessRegistryKeyAction

10:43:38|   Info| CrmAction execution time; RemoveHelpVDirAccessRegistryKeyAction; 00:00:00.0019326

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.RemoveHelpVirtualDirAction

10:43:38|   Info| CrmAction execution time; RemoveHelpVirtualDirAction; 00:00:00.4111074

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.RemoveAspNetServiceAccountFromSqlAccessGroupAction

10:43:38|   Info| CrmAction execution time; RemoveAspNetServiceAccountFromSqlAccessGroupAction; 00:00:00.0107825

10:43:38|   Info| Executing Uninstall action: Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction

10:43:39|  Error| System.Exception: Action Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction failed. ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at Microsoft.Crm.SharedUtil.CreateXmlDocument(Stream input)

   at Microsoft.Crm.SharedUtil.LoadXmlDocumentFromFile(String fileName)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddHiddenSegments(IEnumerable`1 segments, String pathToWebConfig)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---, Error, RetryCancel, Option1

10:43:52|   Info| InputResult: Retry

10:43:52|   Info| CrmAction execution time; UpdateWebConfigForHelpAction; 00:00:13.6593696

10:43:52|  Error| System.Exception: Action Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction failed. ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at Microsoft.Crm.SharedUtil.CreateXmlDocument(Stream input)

   at Microsoft.Crm.SharedUtil.LoadXmlDocumentFromFile(String fileName)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddHiddenSegments(IEnumerable`1 segments, String pathToWebConfig)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---, Error, RetryCancel, Option1

11:02:20|   Info| InputResult: Retry

11:02:20|   Info| CrmAction execution time; UpdateWebConfigForHelpAction; 00:18:27.4911145

11:02:20|  Error| System.Exception: Action Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction failed. ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at Microsoft.Crm.SharedUtil.CreateXmlDocument(Stream input)

   at Microsoft.Crm.SharedUtil.LoadXmlDocumentFromFile(String fileName)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddHiddenSegments(IEnumerable`1 segments, String pathToWebConfig)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---, Error, RetryCancel, Option1

11:02:21|   Info| InputResult: Retry

11:02:21|   Info| CrmAction execution time; UpdateWebConfigForHelpAction; 00:00:01.2983989

11:02:21|  Error| System.Exception: Action Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction failed. ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at Microsoft.Crm.SharedUtil.CreateXmlDocument(Stream input)

   at Microsoft.Crm.SharedUtil.LoadXmlDocumentFromFile(String fileName)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddHiddenSegments(IEnumerable`1 segments, String pathToWebConfig)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---, Error, RetryCancel, Option1

11:02:22|   Info| InputResult: Cancel

11:02:22|   Info| CrmAction execution time; UpdateWebConfigForHelpAction; 00:00:00.8957938

11:02:22|   Info| HelpServerInstaller:  Uninstall completed

11:02:22|  Error| Install exception.System.Exception: Action Microsoft.Crm.Setup.Server.UpdateWebConfigForHelpAction failed. ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at Microsoft.Crm.SharedUtil.CreateXmlDocument(Stream input)

   at Microsoft.Crm.SharedUtil.LoadXmlDocumentFromFile(String fileName)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddHiddenSegments(IEnumerable`1 segments, String pathToWebConfig)

   at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.Do(IDictionary parameters)

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   --- End of inner exception stack trace ---

   at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

   at Microsoft.Crm.Setup.Shared.Installer.Uninstall(IDictionary savedState)

   at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeUninstall(Installer installer, IDictionary savedState)

   at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalUninstall(IDictionary savedState)

   at Microsoft.Crm.Setup.Shared.ComposedInstaller.Uninstall(IDictionary savedState)

   at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()

11:02:22|Verbose| Method exit: Microsoft.Crm.Setup.Server.ServerSetup.ExecuteOperation

11:02:22|   Info| ActivatePage(ServerSetupFinishPage)

*This post is locked for comments

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Unable to uninstall Dynamics CRM Server 2016

    On top of what David mentioned, the call stack seems to point towards the request filtering area

      at Microsoft.Crm.Setup.Server.UpdateWebConfigForRequestFilteringActionBase.AddRequestFilteringElements(String pathToWebConfig, String requestFilteringSectionName, String requestFilteringElementName, IEnumerable`1 values, AddValueDelegate addElementDelagate)

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Unable to uninstall Dynamics CRM Server 2016

    From the error it looks the issue is a corrupt web.config - probably the one in the root of the CRM website. The error refers to a character 0x00, which is either a genuine invalid character, or the file encoding is incorrect. Try opening the file in notepad and either resaving using a different encoding, or copy the contents to a new file to overwrite the current one

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