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Microsoft Dynamics CRM (Archived)

Downloading Attachments with KingswaySoft

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Posted on by 365

Hi,

So I'm using KingswaySoft to extract attachments.  I use FetchXML to query the annotation entity with Batch Size 2000.  When I run it in our Test environment it works fine but in PROD it just time out and nothing gets extracted.  In PROD when I remove the "documentbody" field then I get some result so I'm thinking it has to do with the size of the attachment being too large? but would I get at least some result until it fetch a file too large to be handled?   Is there some condition I can use to limit the size of the file being extracted? Anything I should try?

Thanks for your help.

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  • Suggested answer
    Adrian Begovich Profile Picture
    1,032 Moderator on at

    Hi GP,

    Lower your Batch Size setting to fix this issue. Your batch size setting of 2000 is the cause of your timeout errors.

  • Pega Profile Picture
    365 on at

    Per your recommendations I adjusted the batch size, I also updated my KingswaySoft and I'm getting some results now.   Thanks for your help.

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