Hello Community,
Does anyone know how we could connect records in Dynamics 365 Sales application to social media accounts such as Facebook, Twitter, and LinkedIn? The idea is to track those social media interactions against records in Dynamics 365 Sales application, and furthermore, be able to open/monitor those social media feeds directly in the Dynamics 365 Sales application.
Any insights would be appreciated!
Thank you!
Hi,
There are no such features in Sales Hub.
However, you can refer to the following documentations on the integrations of Social Media and Customer Service Hub / Marketing.
Overview of channels in Omnichannel for Customer Service | Microsoft Docs
Social media posting with Dynamics 365 Marketing (Dynamics 365 Marketing) | Microsoft Docs
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