Small and medium business | Business Central, N...

Sales Order agent Item Availability

(8) Share

Report

Posted on by DP-19051228-0

171

Hello,

I'm getting this availability error. The issue is, the items actually are available. Am I missing a setup somewhere? The agent is reading the order from a pdf.

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (0)

Sort by

Dhiren Nagar 2,910 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

Hi,

Check the material is available on the specific location and not generally. Give screenshot of Document and Inventory.

Regards,

Dhiren.

Was this reply helpful? Yes No
Suggested answer

Guy-JM 129 on at

Like (1)

Report
Copy link

Link copied!

As per Dhiren, I have found a mismatch between some of the screens that you actually see in regard to the sales agent and availability but the underlying calculation is correctly respecting the location settings and the inventory availability by location you have in BC.

I could not get variant availability to work under any circumstances but I have not tried since November.

Was this reply helpful? Yes No
Suggested answer

Jeffrey Bulanadi 9,116 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!
Hi,

If you get this message but you believe stock exists, it means the Sales Order Agent’s availability check in BC is returning zero availability for the exact item/variant/location/date/quantity combination the agent is using. The agent does its own availability lookup before adding items to the order.
Common reasons this happens:

The agent is checking a different location or unit of measure than where the stock actually exists.

Variants, location codes, or UOMs coming from the PDF or agent parsing don’t exactly match what’s set up in BC, so the item appears unavailable.

The agent’s availability setup is filtering out stock because of demands, reservations, or delivery date constraints, this check uses projected availability logic, not just on hand.

The item may be blocked for sale or not enabled in the relevant location.

How to confirm quickly

Replicate the order manually in BC using the same item, variant, location, UOM and requested delivery date.

Check the Item Availability pages (“By Location” / “By Variant”) in BC to see projected available balance vs requested quantity.

If the manual order shows available quantity but the agent still fails, look at how the agent is interpreting the PDF (exact item code, variant, location field, and UOM). Also check the Sales Order Agent setup “Select only available items” option, which controls how strict the availability check is.

Helpful References
Set up Sales Order Agent - Business Central | Microsoft Learn
Item availability in Sales Order Agent (preview) - Business Central | Microsoft Learn
Get an availability overview - Business Central | Microsoft Learn

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 100,212 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi, hope the following helps.

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-order-agent-setup?wt.mc_id=DX-MVP-5004336&tabs=inquiries%2Csoaconfig#configure-and-activate-sales-order-agent

Thanks.

ZHU

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 22,342 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

If this helps:https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/smb/dynamics365-business-central/block-item-item-variant-or-service-item-being-used-service-management-transactions

Was this reply helpful? Yes No
Suggested answer

OussamaSabbouh 15,186 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

Hello,

This error usually doesn’t mean the item has no stock; it means it’s not available in the exact context of the document. Availability in Business Central is checked by location, variant, date, and tracking, so it commonly happens when the line has the wrong or blank Location Code, a variant mismatch, required lot/serial tracking not assigned, stock reserved or on picks/production, or the shipment/need date is earlier than the availability date. In your case, since the agent is reading from a PDF, it often defaults or misreads the location or variant, which makes BC think nothing is available. Check Item Availability by Location/Variant using the same values as on the document line — that almost always exposes the mismatch.

Regards,
Oussama Sabbouh

1 people found this reply helpful.

Was this reply helpful? Yes No