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Microsoft Dynamics CRM (Archived)

Dynamics 365 App for Outlook integration with Gmail

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Posted on by 676

I believe this app is very efficient for tracking email activities within an environment familiar to outlook. Is it that Email Id's could have an either server like Gmail, outlook, yahoo, etc. I have one requirement where client has all his employees accounts made at business for Gmail. So it would be possible for him to use this Add-in, he doesn't requires Email Id's with outlook servers? Email id's with Gmail servers would suffice? Please correct me if I am wrong somewhere, actually I am a bit confused with this product.

But how will appointments, etc will get synchronized in this Gmail case?

Any suggestions would be highly appreciated. 

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  • Verified answer
    JohnAnonymous Profile Picture
    5,241 on at

    The Microsoft addin does not work with Gmail. These type of addins are bound to the Microsoft platform. For email you can configure pop3. And as far as I know there are no out of the box options to sync contacts, calendars or to track email.

    However, if you search the web, there seem to be third party solutions available.

  • Community Member Profile Picture
    on at

    Hi,

    Tenfold just recently added MS office to their integrations list. Tenfold offers features such as click to dial, automatic call logging, easy note taking and task creation, screen pops on inbound and outbound calls, new lead/contact creation when no matching records, support for cases/opportunities and advanced analytics on the backend. They support MS Dynamics integration

    www.tenfold.com/.../microsoft-office-365

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