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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Requests to Approve fi...
Small and medium business | Business Central, N...
Suggested answer

Requests to Approve filters

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Posted on by AleAlonso 289
Hi all, 
 
 
I have a user who’s unable to see any records on the "Request to Approve" page, despite having pending approvals assigned. After checking the filters, we noticed that the Approver ID is incorrectly set to another user. When the Approver ID is manually updated to right user, the pending approval records appear as expected. However, the change doesn’t get saved — once they navigate away and return to the page, the Approver ID reverts back to wrong user. Does anyone know how to resolve this issue or ensure the correct Approver ID is retained?
 
 
Thanks
 
 
Alejandra
 
 
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 60,969 Super User 2025 Season 2 on at
    Requests to Approve filters
    could you please provide more details?
     
    The OnOpenPage trigger sets filter of the current user only (userid) unless you have any customizations.
     
    trigger OnOpenPage()
        begin
            Rec.FilterGroup(2);
            Rec.SetRange("Approver ID", UserId);
            OnOpenPageOnAfterSetUserIdFilter(Rec);
            Rec.FilterGroup(0);
            Rec.SetRange(Status, Rec.Status::Open);
        end;
     
  • Suggested answer
    Dhiren Nagar Profile Picture
    Dhiren Nagar 354 on at
    Requests to Approve filters
    Hi,
     
    It is not suggested to change the Approver ID on the already created approval entries.
     
    It is better to Cancel the Approval request from the original document. Update the Workflow and make sure correct Approval setups are done (Specific user or Approval chain etc.). Send the request again and get it approved from the correct user.
     
    Note: It is not advisable to do any change in the already created approval entries as it can really hamper the system processes.
     
     
    Regards,
    Dhiren
     
    If this helps mark answer as verified.
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,089 Super User 2025 Season 2 on at
    Requests to Approve filters

    If the Approver ID keeps reverting, it’s not normal standard behavior. It could be caused by a customization or extension that is overriding the filter logic (for example, code in the OnOpenPage trigger). I recommend checking with your system admin or Microsoft Partner to review installed extensions and custom code that might be affecting this page.

     

    ✅ Mark this as the verified answer if helpful.

  • Suggested answer
    Sumit Singh Profile Picture
    Sumit Singh 7,485 on at
    Requests to Approve filters
    Hi AleAlonso,
     
    You can check below points which I think already mentioned in few of the responses:-
    1. Do Not Manually Change Approver ID on the Page
    Manual changes to the filter are temporary and will be reset by the OnOpenPage trigger.
    2. Fix the Approval Assignment at the Source
    Go to the original document (e.g., Purchase Order, Journal, etc.).
    Cancel the approval request using the Cancel Approval Request action.
    Update the workflow setup or Approval User Setup to assign the correct approver.
    Resend the approval request so it routes to the correct user.
     
    Mark the Boolean true “Does this answer your Question” if this is Helpful.
     

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