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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Write Off Documents no...
Microsoft Dynamics GP (Archived)

Write Off Documents not working

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Posted on by Frank Hamelly | MVP... 46,625 Moderator

Sales>>Routines>>Write Documents.  No matter what parameters I enter, no results are returned in the preview.  There are tons of invoices in the system.  I've reconciled customers and outstanding balances to no avail.  Has anyone experienced this before?

Thanks,

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  • Suggested answer
    Tim W Profile Picture
    Tim W 2,925 on at

    I had this result (or lack of) when I initially tested Write offs and found I needed to set the parameters on the options window of the customer card.  By default a customer is set to no write off and you need to set that to either unlimited or to an amount to get the process to pick up the documents.

    Sounds like that might be your issue as this process works fine for us once I did a mass update of RM00101 values.

     

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,625 Moderator on at

    Thanks Tim, I'll give that a try tomorrow. I'll bet that's it!

  • DanMoore Profile Picture
    DanMoore Microsoft Employee on at

    Hello Frank,

    It looks like Tim is correct in his post. Since this post has not been updated for a while I am assuming his post helped to answer your question.

    If your issue is still occurring please update this post.

    Best regards,

    Dan Moore

    Microsoft Dynamics GP Support Engineer

    Customer Online Technical Community

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