Not able to create the synced sales order (create in BC button on the sales order 365 page)

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Posted on by Aryan

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So i have done the integration of business central and CRM(dynamics 365 sales app) and now i am facing this error all this are working fine item customer and all synced but then i am trying to create the synced order from CRM to BC this is given me this error and one more thing is that i have enabled the legacy sale order button which which sales order from CRM TO BC will sync but in the integration table mapping it showing me message (The integration table mapping SALESORDER-ORDER is not configured for the to integration table). but if we are using the legacy sales order order then its direct should be as u can see in my image FromIntegrationTable . so why giving this message .
pls find the images below to get clear understanding of the issues i am facing.

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Dynamics 365 Business Central

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André Arnaud de Cal... 299,149 Super User 2025 Season 2 on at

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Not able to create the synced sales order (create in BC button on the sales order 365 page)

Moved from the Dynamics 365 General to the Dynamics 365 Business Central forum.

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Sohail Ahmed 11,087 Super User 2025 Season 2 on at

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Not able to create the synced sales order (create in BC button on the sales order 365 page)

Hi Aryan,

The error you're seeing usually comes when the integration table mapping between Sales Order (CRM) and Order (BC) isn't properly set or active — even if you’ve enabled the legacy “Create in BC” button.

Here’s what to check:

1. Go to Integration Table Mappings in BC.

2. Look for the mapping SALESORDER - ORDER.

3. Ensure that:

The Direction is set correctly (From CRM to BC).

The mapping is enabled and active.

FromIntegrationTable and ToIntegrationTable are not empty.

Even when using the legacy order button, the integration table mappings must still be correctly configured, otherwise it won't find the target in BC to sync to — hence the error.

If everything else is synced (like customers & items), then this is likely just a mapping/config gap for the order itself.

You can also try:

Re-validating the “Connection Setup”.

Re-running the “Match-Based Coupling” for sales orders.

✅If this helped, please mark it as the verified answer

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YUN ZHU 92,590 Super User 2025 Season 2 on at

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Not able to create the synced sales order (create in BC button on the sales order 365 page)

Does this problem happen if you reset all integration tables?

It looks like the value in the intermediate table cannot be found.

Thanks.

ZHU

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Khushbu Rajvi. 19,137 Super User 2025 Season 2 on at

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Not able to create the synced sales order (create in BC button on the sales order 365 page)

If this helps: https://community.dynamics.com/forums/thread/details/?threadid=274a5fd0-a8af-ef11-b8e8-6045bddc7998

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Pallavi Phade 2,110 on at

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Not able to create the synced sales order (create in BC button on the sales order 365 page)

Dear Aryan
Greetings!

If all integration-related setups are in place and you're still encountering the error, this could be one of the possible causes:

The error may occur when Global Dimension 1 or Global Dimension 2 fields are included during order creation. To avoid this, please insert the Sales Header first and map the dimensions afterward.
If you feel that your query has been addressed, kindly mark it as valid.

Regards
Pallavi Phade

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