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Invoicing Credit memos

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Posted on by Martens

The option to "Show corrective Credit Memo" and "Show Original Document" buttons are grayed out and do not direct me to the connected credit memos. Even if I created a credit memo directly from the sales/purchase invoice.

Is there a reason for this?

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Dynamics 365 Business Central

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RE: Invoicing Credit memos

Hello,

I recreated your scenario in NAV (please note the screen shot is NAV vs. BC) and I had the same issue. I took a Posted Sales Invoice, create the Corrected Credit Memo. The on the Posted Sales Invoice my Show Canceled/Corrective Credit Memo is grayed out. I tried a few just to make sure.

Maybe some of the forum DEV folks might have input. My gut is telling me this is a bug and to submit a support request to Microsoft on the matter.

Hope this helps.

Thanks,

Steve
Martens 20 on at

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RE: Invoicing Credit memos

I have uploaded the screenshot. Yes, I created a credit memo directly from the invoice and it still does not allow me to view the credit memo from the original document.
Martens 20 on at

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RE: Invoicing Credit memos
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RE: Invoicing Credit memos

Hello,

Are you on the Posted Sales Invoice attempting to click one of the options you noted? If yes, can you send a screen shot so I can see.

Thanks,

Steve