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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posted Sales Invoice c...
Small and medium business | Business Central, N...
Suggested Answer

Posted Sales Invoice credit that only affect customer ledger entries

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Posted on by Samantha73 3,297
Hi All
Is there a way to reverse only the customer ledger entries related to a posted sales invoice by creating credit or cancel invoice function?
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Tech-Lucky Profile Picture
    Tech-Lucky 1,277 Moderator on at
    You may utilize the General Journal Page with the document type 'credit memo', applying it to the entry number specified as 'customer Ledger Entry no.
  • Suggested answer
    Gavin Profile Picture
    Gavin 2,510 on at
    Hi,
     
    Every entry you post in a journal will create GL Entries therefore if you just want to effect Customer Ledger Entries enter the balancing GL code as your debtors control (accounts receivable) account. 
     
    This way the GL entries will Debit and Credit the same account so the GL entries will have a net effect of nil.
     
    Thanks
    Gavin
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 8,210 Moderator on at
    not sure what you mean by only the customer ledger entries or why? If you navigate into find entries, there are a bunch of entries. If user reverse it, the associated entries will be reversed as well.
     
    Jun Wang
     
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,331 Super User 2026 Season 1 on at
    Can you expand on what you're trying to achieve? Is the customer getting a refund without returning the inventory? Or is the invoice getting booked under bad debt, or something along those lines?
  • Suggested answer
    Azqar Profile Picture
    Azqar 52 on at
    Try GL register please
  • Samantha73 Profile Picture
    Samantha73 3,297 on at
    What I really want to achieve is cance/reverse posted invoice without affecting the item ledger entries

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