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Posted Sales Invoice credit that only affect customer ledger entries

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Posted on by Samantha73

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Hi All

Is there a way to reverse only the customer ledger entries related to a posted sales invoice by creating credit or cancel invoice function?

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Dynamics 365 Business Central

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Tech-Lucky 1,267 Super User 2025 Season 2 on at

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You may utilize the General Journal Page with the document type 'credit memo', applying it to the entry number specified as 'customer Ledger Entry no.

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Gavin 2,508 on at

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Hi,

Every entry you post in a journal will create GL Entries therefore if you just want to effect Customer Ledger Entries enter the balancing GL code as your debtors control (accounts receivable) account.

This way the GL entries will Debit and Credit the same account so the GL entries will have a net effect of nil.

Thanks

Gavin

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Jun Wang 8,202 Super User 2025 Season 2 on at

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not sure what you mean by only the customer ledger entries or why? If you navigate into find entries, there are a bunch of entries. If user reverse it, the associated entries will be reversed as well.

Jun Wang

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Valentin Castravet 31,387 Super User 2025 Season 2 on at

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Can you expand on what you're trying to achieve? Is the customer getting a refund without returning the inventory? Or is the invoice getting booked under bad debt, or something along those lines?

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Azqar 52 on at

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Try GL register please

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Samantha73 3,247 on at

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What I really want to achieve is cance/reverse posted invoice without affecting the item ledger entries

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