Disable Popup to optionally remove the queue item from the queue

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Posted on by yleclerc

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In CRM 2015 SP1, when you pick an item from a queue, there is a window that allows you to optionally remove the queue item from the queue.

Since we never want to remove it, we are trying to disable that popup window.

Anyone knows how to to this?

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KZee on at

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RE: Disable Popup to optionally remove the queue item from the queue

If I am not wrong, you want to hide / remove the “Remove” button from the ribbon which appears when a queue item is selected in a queue.

You can use ribbon workbench to remove / hide that button

ribbonworkbench.uservoice.com/.../102796-5-hiding-unhiding-ribbon-elements

Ribbon workbench can be downloaded from the following link.

www.develop1.net/.../Ribbon-Workbench-for-Dynamics-CRM-2011.aspx

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yleclerc 1,549 on at

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RE: Disable Popup to optionally remove the queue item from the queue

No that is not what I mean.

In the Queues, there is a "Pick" button. When you click on that button, there is a window with a checkbox that says "Also remove the item(s) from the Queue.

I want to disable that window because it is useless to us and it's just an extra click,

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KZee on at

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RE: Disable Popup to optionally remove the queue item from the queue

The popup which appears when you click the button is out of the box popup.

If you want to pick a queue item without showing that popup then you can hide the existing pick button and add your own button in the ribbon. You can then make a soap request for PickFromQueueRequest on the button press in javascript.

You can use ribbon workbench (links provided earlier) to hide the existing button and add a new button in the ribbon.

Following links explains how to make a soap request to CRM in javascript and the PickFromQueueRequest.

mileyja.blogspot.co.uk/.../using-jscript-to-access-soap-web.html

msdn.microsoft.com/.../microsoft.crm.sdk.messages.pickfromqueuerequest(v=crm.7).aspx

I hope this helps.

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yleclerc 1,549 on at

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RE: Disable Popup to optionally remove the queue item from the queue

This helps a lot actually! I created the new button and assigned a command to that button using Ribbon Workbench. Now I need to create the javascript to make it work.

I understand the example by mileyja, but I'm fairly new to js.

Can you provide me with a little more as to what the code would look like?

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KZee on at

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RE: Disable Popup to optionally remove the queue item from the queue

Have a look at the following link which explains how to call a javascript function on a ribbon button.

blog.cobalt.net/.../ribbon-workbench-solution

If this example works then change this function to pass on the selected records which is explained in the following link.

ribbonworkbench.uservoice.com/.../129783-pass-the-currently-selected-grid-row-s-to-a-custo

Now you have ribbon button which once clicked, passes on the ids of the selected queueitems to a javascript function.

The next step is to make a soap request(s) for the selected queueitems.

Following link lists the parameters reqired for pickfromqueuerequest

msdn.microsoft.com/.../microsoft.crm.sdk.messages.pickfromqueuerequest_members(v=crm.7).aspx

For workerid you can call Xrm.Page.context.getUserId() to get the id the of user clicking pick button.

and following link shows an example soap envelop which you might have to build and send to crm.

guruprasadcrm.blogspot.co.uk/.../change-record-status-using-javascript.html

You will have to set the correct type of and the parameters.

var request = "<s:Envelope xmlns:s=\"schemas.xmlsoap.org/.../envelope\">";

request += "<s:Body>";

request += "<Execute xmlns=\"schemas.microsoft.com/.../Services\" xmlns:i=\"www.w3.org/.../XMLSchema-instance\">";

request += "<request i:type=\"b:PickFromQueueRequest\" xmlns:a=\"schemas.microsoft.com/.../Contracts\" xmlns:b=\"schemas.microsoft.com/.../Contracts\">";

request += "<a:Parameters

I hope this helps.

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prashant mirje 785 on at

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RE: Disable Popup to optionally remove the queue item from the queue

[quote user="yleclerc"]

I am creating new custom button and trying to execute PickFromQueueRequest but getting error?

[/quote]

i am trying to use soap request but getting 404 error ? can you assist me on this?

pickFromQueueRequest: function (queueItemId, workerId, control)
{
var request = "<s:Envelope xmlns:s=\"schemas.xmlsoap.org/.../envelope\">";
request += "<s:Body>";
request += "<Execute xmlns=\"schemas.microsoft.com/.../Services\" xmlns:i=\"www.w3.org/.../XMLSchema-instance\">";
request += "<request i:type=\"b:PickFromQueueRequest\" xmlns:a=\"schemas.microsoft.com/.../Contracts\" xmlns:b=\"schemas.microsoft.com/.../Contracts\">";
request += "<a:Parameters xmlns:c=\"schemas.datacontract.org/.../System.Collections.Generic\">";
request += "<a:KeyValuePairOfstringanyType>";
request += "<c:key>QueueItemId</c:key>";
request += "<c:value i:type=\"d:guid\" xmlns:d=\"schemas.microsoft.com/.../Serialization\">" + queueItemId + "</c:value>";
request += "</a:KeyValuePairOfstringanyType>";
request += "<a:KeyValuePairOfstringanyType>";
request += "<c:key>WorkerId</c:key>";
request += "<c:value i:type=\"d:guid\" xmlns:d=\"schemas.microsoft.com/.../Serialization\">" + workerId + "</c:value>";
request += "</a:KeyValuePairOfstringanyType>";
request += "<a:KeyValuePairOfstringanyType>";
request += "<c:key>RemoveQueueItem</c:key>";
request += "<c:value i:type=\"d:boolean\" xmlns:d=\"www.w3.org/.../XMLSchema\">false</c:value>" += "</a:KeyValuePairOfstringanyType>";
request += "</a:Parameters>";
request += "<a:RequestId i:nil=\"true\" />";
request += "<a:RequestName>PickFromQueue</a:RequestName>";
request += "</request>";
request += "</Execute>";
request += "</s:Body>";
request += "</s:Envelope>";

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yleclerc 1,549 on at

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RE: Disable Popup to optionally remove the queue item from the queue

We actually put this on the ice for now. I tried to make this work but not being a programmer, I couldn't. I asked a colleage to look into this but he has not got back to me since. I will post a solution when I find it. Let me know if you can make this work!

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martingr 600 on at

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RE: Disable Popup to optionally remove the queue item from the queue

Hi. Did you find a fix for this? Thanks"!

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yleclerc 1,549 on at

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RE: Disable Popup to optionally remove the queue item from the queue

This is still on the back burner for now.

As soon as I get this resolved, I will post a solution.

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yleclerc 1,549 on at

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RE: Disable Popup to optionally remove the queue item from the queue

easycrmblog.wordpress.com/.../custom-pick-button-on-queueitem

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