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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / NAV App for Android di...
Small and medium business | Business Central, N...
Suggested Answer

NAV App for Android disappears after a device update

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Posted on by Lars Lohndorf-Larsen Microsoft Employee

Because of policy updates, the NAV app may disappear from the list of apps after updating Android to its latest version.

pastedimage1680260834575v1.png

If Microsoft were to update the main app, then this would affect all current users who are running fine on an older version of Android. Instead, as a workaround, Microsoft has shared this app version (3.0.3234) in the beta ring on Google Play Store, which is compatible with the newest Android versions for phone and tablet:

https://aka.ms/DynamicsNAVmobileAndroid13

Note: this app is working with all supported versions of Dynamics NAV, but as we are not able to properly test this app with your own on-premises installation of Dynamics NAV we are happy to hear your feedback – hoping the problem is solved. Please channel such feedback to Microsoft Support or add comments below.

I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 98,062 Super User 2026 Season 1 on at

    Thanks for sharing information.

    I checked the version in Google Play and it is indeed very old.......

    https://play.google.com/store/apps/details?id=com.microsoft.dynamics.nav&hl=en_US

    pastedimage1680477521864v1.png

    pastedimage1680477825441v3.png

  • Lars Lohndorf-Larsen Profile Picture
    Lars Lohndorf-Larsen Microsoft Employee on at

    Just a few additional comments to this:

    Dynamics NAV is out of mainstream support which is another reason for not forcing updates on existing installed apps.

    Also note that this problem is that the app disappears from the store, so it should only affect new installs of the app. Existing apps should just continue to work. So only for new installations of the app, use the link above.

  • jiri.adamec Profile Picture
    jiri.adamec 7 on at

    But using Samsung A54 (Android 13) it doesn't work...but using Samsung S21 (Android 13) it works well...

  • AG-01051957-0 Profile Picture
    AG-01051957-0 4 on at
    Is there a way to install the beta version via Intune (Fully Managed Devices)? 
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 98,062 Super User 2026 Season 1 on at
    As far as I know it is possible if you still have the old installation package.....
    In any case, the support period for NAV is very short, please upgrade to BC as soon as possible.
     
     
    Thanks.
    ZHU
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,547 Most Valuable Professional on at

    Hi, good day
    You can search for the previous apk of the nav application

    Best Regards
    Gerardo

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