Multi-languange Work Flow Email Templates

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Hi, I am trying to translate Dynamics 365 portals and I didn't find a way to translate WF Email templates on CRM. Do anyone know if this is possible and how to do it?

Thanks in advance.

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Wayne Walton 13,730 on at

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You just need to make a template for each language and make sure you're either testing for language in the workflow, or making a workflow per language.

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Thanks for the reply.

In the first case, where should I check for the language in order to retrieve the template that corresponds to the current language?

In the second case, I see a bunch of options in "Add step":

If I select "Check condition" a new window is open with all the entity fields in it. There isn't any languange field in any entity regarding to the portal language. I can translate all the menu options.

Thanks.

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Wayne Walton 13,730 on at

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How are you tracking your portal users' preferred language? You should be able to use that against their contact record for the check condition.

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I see there is a field in the Contact entity which is "_adx_preferredlanguageid_value" but is null for all the records. So I am guessing we don't grab the preferred language from the Portal.

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