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I am working on creating a process to send email when case is created.
It is working sending email but I would like to set "From" as helpdesk@xxx.com
rather than user's email address.
Can it be possible without creating custom process or adding a new user with email helpdesk@xxx.com?
I am using CRM 2011 online.
Thanks for you help.
John
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John,
You cannot set the 'From' value to an arbitrary email address. You will have to set this as a specific user.
Its a good practice to create a user account to handle email notifications, integration etc. I understand this will consume a licence. Perhaps, you can change the Access Level for the User as "Non Interactive" and use the user account to send emails from CRM. I haven't tried sending emails from a Non Interactive account, but definitely worth a try.
Let me know if this works.
Cheers,
Karth
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