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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / PO product receipt can...
Supply chain | Supply Chain Management, Commerce
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PO product receipt cancellation

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Posted on by Yekta Goleli 5

Hi,

Project Purchase Order items received, but now need to be returned.

I cannot 'Cancel' the Product receipt because "Cancel" button is grayed.

Inventory on hand - QTY is correct. There are no reservation on the qty. PO is not invoiced. And, The locations are the same as their first original location.

Any idea what may have caused this?

And, how do I get these items out of stock?

Thanks for support :)

I have the same question (0)
  • Laurens vd Tang Profile Picture
    Laurens vd Tang 4,250 Super User 2026 Season 1 on at

    Hi Yekta,

    Can you check the status of the inventory transaction? I'm wondering whether it is already consumed on the project? 

    pastedimage1678822916177v1.png

    Regards,

    Laurens

  • Yekta Goleli Profile Picture
    Yekta Goleli 5 on at

    First of all, thanks for your answer.

    However, we do not use the project management and accounting module. So I don't think the problem is there.

  • Laurens vd Tang Profile Picture
    Laurens vd Tang 4,250 Super User 2026 Season 1 on at

    Hi Yekta,

    Why you mention then 'Project purchase order'?

    Regards,

    Laurens

  • Aparisi82 Profile Picture
    Aparisi82 2,188 on at

    Is this an intercompany PO? If the sales part is invoiced you cannot cancel the delivery note.

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