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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

No icons in the ribbon for Email entity

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Posted on by 26

When I go to activities, and then click email to create a new email activity, there are no icons showing up in the ribbon.  They do show up in my sandbox environment, just not my prod for some reason.  Any help is appreciated.  Thank you.

I have the same question (0)
  • Suggested answer
    Timothy Bohte Profile Picture
    44 on at
    RE: No icons in the ribbon for Email entity

    If this problem persists, you should create a support case at Microsoft.

  • USA80 Profile Picture
    26 on at
    RE: No icons in the ribbon for Email entity

    Tried this, still didn't work

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: No icons in the ribbon for Email entity

    Hi USA80,

    Here are some solutions:

    1. Clear your bowser's cache and reopen the page.

    2. Use another browser to have a try such as Firefox.

    3.Reset your browser.(Please export your bookmarks first.)

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