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Microsoft Dynamics CRM (Archived)

For service now configuration we are looking exact naming convention for dynamics.ya

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What are (Get Started, Business Apps, AI Apps and Mixed reality apps) what is the exact business term of these names .why they are called ?

Under Business apps what are (Business Central, Customer engagement, Finance and operational, retail and talent) ? why they are called ?

[View:https://docs.microsoft.com/en-us/dynamics365/index#pivot=get-started]

Why we called (sales, service, call center..) as applications and as well as modules. Why we are calling with 2 names ?

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Adrian Begovich 1,032 Moderator on at

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Hi Rakesh0902,

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications, and these are all specific apps, solutions and related services you can use with Dynamics 365.

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Hi , thanks for your reply, but i don’t think this gona help me. I just need the generic answer for my questions.

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