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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / "Default" for Email Ac...
Small and medium business | Business Central, N...
Answered

"Default" for Email Accounts in Business Central

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Posted on by JE-20081519-0 3,549
Hi:
 
After the upgrade to version 27.0 of Business Central, all users lost their accounts setup in the "Email Accounts" screen!
 
So, I recreated them.
 
Now, e-mails can be sent from within Business Central.
 
But, users are saying that no one person should be the default Email Account.
 
Unfortunately, this screen in Business Central is allowing for only one user to be the default.
 
How do you allow for each user to be his or her own default?
 
Thanks!
 
John
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,090 Super User 2026 Season 1 on at
    You can only use one default email address.
    However, you can configure different emails to be sent for different scenarios.
     
    Hope this helps.
    Thanks.
    ZHU
  • Verified answer
    Teagen Boll Profile Picture
    Teagen Boll 1,440 Super User 2026 Season 1 on at
    You should check and confirm the current email setup. There are three options you can find outlined at the link below:
     
     
    As Zhu mentioned you can also assign them to different scenarios. You may have the current setup pointed to "Current User" in which case whoever is logged in and sending an email will have their own email account used. But you can also use a shared mailbox or SMTP email.
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,973 Super User 2026 Season 1 on at
    Hello,
    In BC v27, email accounts moved to the new Email Feature framework, it only allows one system-wide default.
    To give each user their own default:
    Go to Email Accounts → Users.
    Assign each user their specific account under User-Specific Settings (or “Set as Default for Current User”).
    That way, every user uses their own account instead of the global default.
     
    Regards,
    Oussama Sabbouh
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,555 Most Valuable Professional on at

    Hi, good day
    I hope this can help you, and give you some hints.

    Setup Email Scenarios and Default Attachment in #msdyn365bc

    Extending Email - Business Central | Microsoft Learn

    Best Regards
    Gerardo

  • Suggested answer
    Aman Kakkar Profile Picture
    Aman Kakkar 3,020 Super User 2026 Season 1 on at
    Hi,
     
    In the current design, the “Default” setting cannot be applied per user. That’s why only one account can be marked as the default on the Email Accounts page.
     
    Hope this helps.
    Aman K
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 15,805 Super User 2026 Season 1 on at
    Hello,
     
    After upgrading to Business Central v27, the email system now uses the new Email Feature framework, which allows only one system-wide default email account.
     
    However, you can configure user-specific defaults by going to the Email Accounts page, then navigating to Users, and assigning each user their own email account under User-Specific Settings (look for “Set as Default for Current User”).
     
    This ensures that each user sends emails from their own account rather than a global default.
     
    Additionally, you can use the Current User Connector during setup to automatically use the email of the logged-in user for sending emails.
     
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at
    Hi,
     
    Business Central only allows one default email account per environment, not per user. To let each user send emails from their own account without a global default:
    Do not set any account as default.
    Assign email accounts to users via the Email Accounts page and ensure the Current User option is enabled for each account.
    When sending emails, users can select their own account manually if no default is set.
     
    Regards,
    Rishabh

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